Candidatul Ideal
Technical & Professional Skills
- Proficiency with standard computer tools and CRM systems
- Ability to work efficiently using dual-screen environments
- Strong analytical and problem-solving skills
- Experience managing customer cases and following defined processes
Customer Service Skills
- Strong active listening and communication abilities
- Ability to explain complex insurance coverage and guarantees clearly
- Personalized follow-up and case management for customers
- Excellent customer relationship and service techniques
Personal Qualities
- Customer-focused with a strong service mindset
- Empathetic and comfortable handling sensitive situations (e.g., illness or bereavement)
- Organized, methodical, and patient
- Autonomous, reliable, and detail-oriented
- Professional attitude characterized by kindness, trust, and collaboration
Qualifications & Experience
- Open to all profiles, including entry-level candidates
- Experience in a Customer Relationship Center (CRC) is a plus
- Background in banking, insurance, or mutual insurance is advantageous
- Knowledge of the French healthcare system and complementary insurance schemes is desirable
- Strong verbal and written French communication skills
Descrierea jobului
You will play a key role in delivering high-quality customer experiences by providing clear information, guiding clients through procedures, and ensuring efficient follow-up on their requests.
Key Responsibilities
Health Insurance Support
- Provide information on premiums, reimbursements, and complementary health insurance coverage.
- Assist customers with requests related to policy upgrades, beneficiary enrollment, and coverage guarantees.
- Explain insurance benefits and guide clients through their rights and entitlements.
- Direct customers to the appropriate services for coverage approvals and quotes (optical, dental, hearing, and hospital services).
- Communicate with insured members and healthcare professionals when necessary.
Automobile Insurance Support
- Advise customers on procedures related to claim declarations and accident reports.
- Register and track assistance requests and customer claims.
- Provide clear guidance on administrative processes and next steps.
Join our team of professionals at Foundever and we will offer you:Paid professional technical training;
- Monthly performance-based bonuses.
- 30 RON/day meal tickets.
- Private medical insurance.
- Discounts of to 40% at partners – electronics and telecommunications subscriptions.
- Discounts on eyeglasses, PC protective lenses and other services.
- Dentist discounts at partner clinics.
- Access to the 7card by Gympass monthly subscription.
- Special offer at partner banks.
- A well-defined career path with many opportunities to grow in different directions.
- Exposure to a multicultural and multilingual environment.
Descrierea companiei
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
