Ideal Candidate
Department: Quality | Reporting to: Quality Manager
We are looking for a motivated and detail-oriented Customer Quality Support / Quality Analyst to join our Quality team. This role acts as the key interface between our company and customers regarding quality-related topics, ensuring fast, structured and effective handling of customer complaints and continuous improvement of satisfaction levels.
Role Purpose
To ensure the direct link between customers and the company on quality matters by managing customer complaints, coordinating corrective and preventive actions, and providing clear status updates until closure, in order to enhance customer satisfaction and ensure compliance with contractual and quality system requirements.
Requirements:
- Secondary or higher education (technical background is an advantage)
- Previous experience in Quality or industrial customer service is an advantage
- Knowledge of quality tools and methodologies (8D, 5 Why, PPM, etc.)
- Strong communication skills and customer-oriented mindset
- Analytical thinking and solution-oriented approach
- Good PC skills (MS Office, reporting tools, ERP systems)
- Intermediate English level (spoken and written)
Job Description
1. Customer Quality Interface
- Act as the main point of contact for customers regarding quality issues
- Receive, register and analyze customer complaints
- Provide clear, timely and structured communication to customers regarding investigation progress and corrective actions
- Maintain ongoing communication with customers regarding complaint status and feedback
2. Complaint Management
- Open and manage complaints in internal systems and/or customer portals
- Coordinate root cause analysis activities (8D, 5 Why, Ishikawa, etc.) together with cross-functional teams
- Track implementation and effectiveness of corrective and preventive actions
- Ensure compliance with agreed customer deadlines
- Close complaints according to customer requirements and internal procedures
3. Reporting & Documentation
- Prepare and submit 8D reports to customers
- Manage documentation related to complaints and deviations
- Support analysis of customer quality KPIs (PPM, complaints rate, cost of non-quality)
- Ensure proper documentation traceability and archiving
What We Offer
- A dynamic role within an international manufacturing environment
- Direct interaction with customers and cross-functional teams
- Opportunities for professional growth in Quality and Continuous Improvement
- A collaborative and structured working environmentIf you are passionate about quality, problem-solving and customer interaction, we would be happy to meet you.
Company Description
Welcome to a world of opportunity. Welcome to Manpower!
Are you looking for new and exiciting career challenges? Manpower helps you take the right street on the road to success!
Find the answer to your hiring challenges - see who's looking for your skills! Register now at www.manpower.ro!
ManpowerGroup Romania is one of the leaders in innovative workforce solutions, creating and delivering services that help clients meet their business and workforce objectives while enhacing their competitiveness.
ManpowerGroup is present in Romania since 2003, with branches in Bucharest, Timisoara, Brasov, Cluj-Napoca, Iași, Craiova, Ploiești and Pitești.
For more information, you can access www.manpower.ro or visit our visit us on Facebook at ManpowerGroup Romania.
- May 27, 2026
