Ideal Candidate
Required Qualifications
- Italian & English – B2 level;
- High school diploma;
- Minimum 2 years of experience in Quality Assurance, Quality Analysis, Auditing, or a related field;
- Experience evaluating customer interactions and identifying quality improvement opportunities;
- Ability to provide feedback and recommendations based on quality assessments;
- Attention to detail and ability to identify errors, non-compliance issues, and process gaps.
Job Description
- Monitor and evaluate customer interactions, including inbound and outbound calls, against established quality standards;
- Review adherence to customer service procedures, processes, and operational guidelines;
- Assess how agents handle customer requests, inquiries, and challenging situations;
- Identify quality gaps, recurring issues and trends, and opportunities for process improvement, and provide actionable feedback to agents and Team Leaders;
- Collaborate with Customer Service, Training, and Operations teams to enhance service quality and refine evaluation criteria and QA processes.
Employee Benefits – Be well, work well, live well
- Private medical and dental coverage through Regina Maria;
- Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities;
- 23 vacation days, with additional days awarded through our loyalty program;
- Additional private pension plan starting from the second month of employment;
- Access to extensive learning, training, and career development opportunities;
- Well-being support, including psychological counseling and premium wellness apps;
- Life insurance coverage for you and your loved ones;
- Flexible working hours, depending on project requirements.
Company Description
Belong. Grow. Thrive. Reinvent with Accenture
Who We Are
Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.
Accenture in Romania
Since 2006, we’ve grown to over 4,500 colleagues across Bucharest, Timișoara, Iași, Brașov, Cluj-Napoca, and Târgu Mureș. We deliver Strategy & Consulting, Technology, Digital Engineering & Manufacturing (Industry X), and Intelligent Operations to clients in industries such as Banking, Insurance, Telecom, Automotive, Retail, Energy, and FMCG.
Reinvent with Accenture
At Accenture, reinvention is more than what we deliver — it’s our North Star. We foster a culture where continuous learning, flexibility, and purposeful work come together so you can grow personally, thrive professionally, and lead meaningful change.
Our Promise
Reinvent businesses & communities Work with top global brands to solve meaningful challenges, using technology and creativity to drive positive impact.
Build a dynamic career Explore roles across industries and tech areas like GenAI, cloud, cybersecurity, and digital engineering — supported by continuous learning.
Fulfill your personal aspirations Thrive in a flexible, caring environment that supports wellbeing and growth at every stage of life.
Our Culture
We aim to be a place where people achieve their personal and professional aspirations. Our culture is rooted in care, kindness, and connection, empowering everyone to bring their authentic selves.
Opportunities in Romania
We hire across a wide range of paths:
- Technology & Data: Cloud, Software Engineering, Data & AI, GenAI, Cybersecurity
- Strategy & Consulting: Transformation, Sustainability, Business Strategy
- Industry X: Digital Engineering & Manufacturing, Robotics, Digital Twins, Product Design
- Intelligent Operations: Finance, HR, Supply Chain, CX, Procurement
- Corporate Functions: HR, Finance, IT, Legal, Marketing
Each role offers structured learning, global exposure, and room to grow.
Inclusion & Diversity
We believe everyone deserves to belong. Our commitment to equity and inclusion ensures every person has the support and opportunity to thrive. Diverse perspectives fuel our innovation — and make Accenture a better place for all.
Why Join Us
- Global impact, local belonging
- Continuous learning ($1.1B+ invested yearly)
- Cutting‑edge technology and real innovation
- A culture that lifts you up
- Endless paths to grow and reinvent
Explore opportunities at Accenture.com/careers
