• Minimum 1 year experience in quality;
• Experience in customer relations is an advantage;
• Good knowledge of technical drawing;
• Knowledge of IATF 16949;
• Knowledge/experience with: FMEA, Control Plan, Ishikawa, QRQC, Pareto Analysis, 8D Report, SPC/MSA;
• Knowledge/experience in quality audits.
• Knowledge of written and spoken English.
• Good communication skills (oral and written);
• Good interpersonal and teamwork skills;
• Customer orientation;
• Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems.

• Receiving customer complaints;
• Registering complaints in accordance with the established procedure;
• Technical analyze of parts coming from field failures
• Coordinating the control activities of the suspect product;
• Participating and verifying the implementation of the measures given to the customer;
• Reporting and informing the customer on the progress of the remediation process;
• Closing the process and remedying complaints;
• Developing work instructions for the suspect product sorting team;
• Monitoring results of sorting actions, internal communication of these results;
• Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);
• Planning, conducting and documenting specific internal audits;
• Communicating audit results to stakeholders

About Marquardt

Marquardt, a family-run company founded in 1925 and based in Rietheim-Weilheim, Germany, is one of the world’s leading manufacturers of electromechanical and electronic switches and switching systems.

The products of the mechatronics expert are used by many well-known customers in the automotive industry and include operating components, vehicle access, driver authorization systems and battery management systems. The company’s systems are also used in household appliances, industrial applications and power tools.

Marquardt Group employs around 9,700 members of staff worldwide at 21 locations in four continents.

Career at Marquardt

Marquardt is continuously developing, both locally and internationally.

We offer endless opportunities for professional development, while promoting solid principles and the passion for the automotive industry.

Our activity and working environment are characterized by dynamism, team work and innovation.

We are looking for creative minds that will shape the future with us.