Ideal Candidate
We are looking for a proactive, detail-oriented professional who thrives in a client first, fast-paced environment and is confident working with international stakeholders.

Core attributes

• Excellent spoken and written English is a must (professional level)
• Excellent verbal and written English communication skills, with the ability to confidently and professionally manage client queries and correspondence.
• Highly organised with strong attention to detail
• Proactive mindset with the ability to take ownership of tasks and follow through

Experience & background
1–3+ years experience in one or more of the following:

• customer support / client services
• property management / real estate
• administrative or operations roles

Experience dealing with multiple stakeholders and managing competing priorities

Soft skills (very important for this role)

• Strong interpersonal skills and ability to build relationships with clients and stakeholders
• Problem-solving mindset with a calm and professional approach
• Ability to work both independently and as part of a team
• Adaptable and open to learning new systems and processes

Role-specific requirements

• Must be able to work night shift aligned with Australian business hours
• Comfortable participating in virtual meetings (Zoom / Microsoft Teams)
• Ability to manage communication across time zones

Nice to have (not essential)

• Experience in property, facilities, or real estate sector
• Experience in Account Management/Client Support related role
• Experience supporting international clients
• Familiarity with CRM systems

Job Description
We are an Australian-based property management company expanding our operations and building a dedicated support team in Romania.

This role works closely with our Australian Strata Management team to support the day-to-day management of a diverse property portfolio. You will be responsible for client communication, coordination, and ensuring a high standard of service delivery.

This is a client-facing support role working with our Managers where you will interact directly with Australian lot owners, committee members, and stakeholders via email and virtual meetings. Strong written and spoken English communication skills are essential.

The role operates in alignment with Australian business hours (night shift in Romania).

We are currently establishing our presence in Romania and offer an opportunity to join at an early stage and grow with the business.

Key Responsibilities
Work closely with the Australian Strata Management team to support daily portfolio operations
Communicate directly with lot owners, committee members, and stakeholders in a professional and timely manner
Participate in virtual Annual General Meetings (AGM) and committee meetings, including minute taking and preparation of meeting minutes
Manage and respond to email correspondence, ensuring queries are addressed efficiently and accurately
Build and maintain strong working relationships with clients, property managers, and third-party service providers
Address and follow up on issues raised by clients and stakeholders
Prepare circulars, notices, and general correspondence as required
Track and follow through on action items arising from meetings and ongoing operations
Support the coordination of maintenance tasks and ensure service levels and timeframes are met
Ensure all service standards, KPIs, and response time expectations are consistently achieved
Assist with managing an allocated portfolio of properties (as experience develops)
Perform additional tasks and responsibilities as required to support business operations

What We Offer
Monthly NET salary: 6,000 – 7,000 RON (including night shift compensation)
Performance-based bonus opportunities
Opportunity to work with an international (Australian) company
Direct exposure to clients and real-world property management operations
Clear career progression
Supportive and collaborative remote team environment
Ongoing training and development

Working Hours
This role operates on a night shift schedule aligned with Australian business hours (01:00 – 09:00 Romania time).

Why Join Us
Be part of a growing international business with long-term opportunities
Join at an early stage and contribute to building a high-performing team
Develop valuable skills in client management, property operations, and international business
Work in a structured, professional environment with clear expectations and support

We are a professional property management (strata management) company based in Australia, managing a diverse portfolio of residential buildings and owners’ communities. Our focus is on delivering reliable, high-quality services through strong operational processes, responsive client communication, and a commitment to service excellence.

As part of our strategic growth, we are establishing an international support team in Romania to enhance our operations and provide consistent, high-level support to our Australian clients. This expansion offers an opportunity to join a growing organisation at an early stage and contribute to building a high-performing team