Payroll Consultant

Role specific knowledge and experience

Minimum/essential

Experience of reviewing and improving payroll operations processes and practices
Experience of payroll operations across several countries in the region, including designing tools, processes and procedures.
Has worked in a multinational organisation, with varied cultures and nationalities
Experience leading payroll staff
Proven ability in solving process and technical issues.
Written and verbal proficiency in English is required

Desirable

Knowledge of automation in payroll
Experience in a shared service/ outsourcing environment
Experience in people management or team leadership
Professional HR or tax/payroll qualification

This role is open for applications from candidates who are currently located and have the right to work in Romania or Poland. The successful candidate will remain in their current location/entity. There is no relocation or sponsorship support.

Role purpose
This role will be responsible for the creation and implementation of lean transactional payroll operations and for the running of payroll operations activities in the region, its compliance, efficiency, and accuracy. This will include designing tools, processes and procedures to manage a methodical payroll administration, leveraging MyHR and ensuring successful partnering and integration with other platforms. The key focus is to review, analyse, recommend, and drive regional payroll operational and administrative models, ensuring excellent implementation in the deployment of payroll operational process and procedures. The role requires a systematic, integrated approach with a focus on continuous improvement.

Main accountabilities include but not limited to:

Leadership & Management
Setting up and managing an efficient and effective payroll operations function.
Support in the alignment of processes and platforms to achieve integration to other HR and non-HR processes and platforms.
Support the continuous improvement of processes for better, faster and more customer focussed payroll operations.

Relationship & Stakeholder Management
Collaborate with the People function to ensure a seamless employee experience from hire to retire.

Work in conjunction with the MSP to:
Review employee data (new hires, changes, additional earnings) from MyHR to inform payroll run(s) and pre-empt any issue, if any. In some countries data may come from multiple sources which will need to be reconciled.
Complete payroll calculations manually (through excel templates) or through a payroll system.
Make contributions to statutory bodies (pension, social security particularly).
Ensure system generated pay slips are distributed to employees accurately and on a timely manner.
Consolidate payroll register report and other payroll related reports and seek appropriate vetting and approvals for payroll processing.

Case Management
Attend to employee enquiries on payroll related issues via case management platform.
Timely management of queries – respond daily to queries via C4C (case management ticketing system), in line with Service Level Agreements.
Strive to understand stakeholder queries and resolve tickets in a customer centric manner.

Records Management
Maintain rigorous filing of all payroll related documentations (payslips and payroll reports especially).
Archive/ Destroy payroll records in line with data protection policies and practices in the country.
Support audits where required.

Service Improvement
Support continuous improvement initiatives.
Approach issues and roadblocks with a continuous improvement mindset.
Contribute to outsourcing projects particularly at the stage of transition into business as usual.

Stakeholder Communication
Proactively communicate with all approvers and key personnel to ensure effective coordination and approvals of payroll payments.
Escalate issues to appropriate management levels in a timely manner to ensure fast resolution and risk mitigations are put in place.

Teamwork
Proactively support and offer help to other team members when their workload requires additional support.
Ask for help from management and team members where needed.
Support change initiatives and be a change advocate particularly in outsourcing initiatives

Collaborate with other People function pillars
Work collaboratively with other People function areas to support the initiatives undertaken for the business.
Continuous feedback to other People function areas on change and/or issues faced by the payroll team to ensure the business has a single combined HR perspective