Payments Technician (POS / ATM) — Field & Office

• Degree or diploma in electrical engineering, computer technology, telecommunications or other technical disciplines.
• Prior experience with POS, ATM or payments systems is an advantage.
• Solid troubleshooting skills for both hardware and software; familiarity with firmware, device drivers and peripheral components.
• Basic knowledge of networking (TCP/IP, DHCP, basic routing, VPN) and common interfaces (USB, serial, Ethernet).
• Experience with ticketing systems and Microsoft Office applications.
• Strong customer service, communication and facilitation skills; professional and patient approach to problem solving.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently or in a team.
• Clean and valid driver’s license; willingness to travel for on-site service.
• Fluency in written and spoken English.

• Certification or training in payments/ATMs/POS technologies.
• Experience with payment protocols, PCI-DSS awareness or cash-handling procedures.

• Install, configure, maintain, troubleshoot, diagnose and repair POS, ATM and payments-related hardware and software within SLA targets.
• Perform hardware and software upgrades, firmware updates and preventive maintenance.
• Provide both field and office-based activities according to customer requirements.
• Act as an intermediary between the company and end-users, delivering clear technical guidance and support.
• Monitor device operability and functionality; report, document and escalate technical issues when needed.
• Respond to customer calls, perform problem identification, escalation and resolution.
• Complete back-office tasks related to field interventions (tickets, reports, spare parts tracking).
• Support remote diagnostics and basic network connectivity checks for devices.

• Opportunity to work in a technical role across field and office environments.
• On-the-job training and professional development.
• Standard employment benefits (to be discussed during recruitment).

Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

Mellon Romania builds on the company's international know how and the leading global market trends, to provide and support locally the best mix of products and services for specific needs of Romania and each market segment. The company employs over 200 specialized staff: its technical support personnel and systems engineers fully support the company's products and services, meeting customer needs for quality of service and increased efficiency; its call centre agents are fully trained and experienced, representing our customers under the strongest quality standards; the company's sales consultants analyse your needs and offer you the most efficient and cost-effective solutions that will best meet your requirements now and in the future.

www.mellongroup.com