Operations & Customer Service Coordinator

What We’re Looking For

Essential:

• Fluent Romanian and English (spoken and written)
• Experience in customer service or sales is preferable
• Highly organised with strong attention to detail
• Excellent communication skills, both with customers and colleagues.
• Confident and professional phone manner
• Basic IT skills are required
• Proactive and solutions-focused

Personal Qualities:

• Ambitious and driven
• Flexible and adaptable
• Comfortable in a growing business environment
• Leadership potential
• Long-term mindset

The Role
Location: Office based, 193 Stefan Cel Mare, Sibiu
Job Type: Full-Time (2 weeks per month Mon-Fri, 8.30am-4.30pm & 2 weeks per month Tues-Fri, 8.30am-4.30pm & Sat 10.30am-4pm)
Languages: Native Romanian, English

This is a varied position combining operations, administration, customer support and occasional sales coverage. You will become central to the smooth day-to-day running of the business.

Operations & Dispatch Coordination
You will ensure orders are processed accurately and delivered on time.

Key responsibilities:

• Coordinate daily dispatch of orders
• Quality control checks of shipments before dispatch
• Pack and prepare sample boxes
• Monitor sample stock levels and instruct warehouse staff on sample stock requirements
• Liaise between sales, warehouse and management to maintain smooth operations

This role requires strong organisation skills and attention to detail.

Customer Support & Aftersales
You will manage all aftersales communication and ensure customers receive excellent service.

Key Responsibilities:

• Coordinating delivery dates with customers
• Handling aftersales queries and resolving issues
• Processing additional product requests
• Managing communication via phone, WhatsApp and email
• Maintaining professional, clear and friendly communication at all times

Customer experience is extremely important to us, so confidence and professionalism are key.

Sales Support & Showroom Cover
You will support our sales function when needed (Two Saturdays per month & holiday/sickness cover).

Key Responsibilities

• Working in our Sibiu showroom during opening hours
• Answering sales calls and WhatsApp enquiries
• Developing strong product knowledge is key for this role

Full product training will be provided, but you must be comfortable speaking with customers and learning technical product details.

Growth Opportunity
This is not “just an admin job.”
As one of our early team members, you will gain exposure to operations, logistics, sales, and business management. As we grow, there is genuine potential to develop into a senior or leadership role for the right person.
We are looking for someone who wants to build something long-term with us.

It’s an exciting time at Gauci Parchet. As Romania’s leading online flooring retailer, we’ve built a strong reputation for high-quality SPC and parquet flooring, competitive pricing, and excellent customer service.

Operating throughout Romania via our online store and with our showroom and deposit in Sibiu, we’ve experienced rapid growth in our first two years — and we’re just getting started.
We’re now looking for an ambitious and highly organised Operations & Customer Service Coordinator to join our team and play a key role in our next stage of growth.

More information about GAUCI parchet can be found on our website using the link below.

www.gauci.ro