Junior L1 Customer Support with French
Anunț verificat
Textul acestui anunț a fost verificat de echipa eJobs pentru a elimina posibile greșeli sau conținut discriminatoriu.
Candidatul Ideal
Spoken languages: Fluent in French and English (minimum B2).
Technical college or university is preferred and necessary training will be ensured.
Working experience with Easyvista or ServiceNow tools, Windows 10, and Office 365.
Excellent customer service abilities: client orientation, active listening, and interpersonal skills.
Ability to work in a dynamic environment and multitask.
Availability to work day shifts.
Descrierea jobului
Effectuate, if necessary, an escalation to the appropriate competence team.
Intervene remotely (by telephone, email) and punctually with the user.
Participate in the team’s skills development.
Respond to requests (calls).
Qualify requests according to terminology.
Treat requests according to procedures.
Provide answers adapted to the request and the needs of the user.
Assure files follow up (history).
Participate in permanent training of the team.
Descrierea companiei
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.
ALTEN Romania has a team of over 500 consultants that work on ambitious projects from offices in Bucharest, Timisoara, Sibiu, Cluj-Napoca, Pitesti, Craiova.
ALTEN Engineering division provides services in different sectors such as automotive, aeronautics, railways and energy with a team of 160 engineers from 4 cities (Bucharest, Timisoara, Sibiu, Cluj Napoca). Our consultants deliver innovative solutions for our customers, being specifically specialized in CATIA V5, NewPDM, SolidWorks, Matlab/ Simulink, HIL, Embedded Systems.
ALTEN IT division offers software development services, business and technical analysis, support, maintenance and monitoring for national & international clients. 310 consultants from 3 cities (Bucharest, Pitesti, Craiova) are working on ambitious projects for leading global companies in banking, telecommunications and services sectors.
The IT Division has a team of consultants who are specifically specialized in Java, .NET, PHP, C#, C++, Siebel, Cognos, MS BI and Oracle BI, BSCS, PMP.