Candidatul Ideal
- Microsoft 365 experience
- Support experience
Preferred
- ITIL certificate or experience
- IT Related Degree or equivalent experience
Competencies:
- English Language (conversational level)
- Organizational skills.
- Excellent communication abilities.
- Technical knowledge of hardware and software troubleshooting.
- Ability to manage multiple tasks and prioritize effectively.
- Previous experience with similar responsibilities is a plus.
Descrierea jobului
The role focuses on support for end users, providing first contact resolution where possible
Day to day activity centres around the IT support queue, ensuring that issues are resolved in a timely manner
1. Be the first point of contact for IT issues
2. Manage the IT support queue
3. Follow and update IT support processes
4. Utilise and understand IT support tools
5. Assist with IT project tasks
6. Escalate issues to the IT Engineer
Benefits
Hybrid work set up (4 days in the office, 1 day from home)
Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc…)
Game/Recreation Room
Private medical insurance
Meal tickets (30 ron/day)
Yearly Eyeglasses Replacement budget of 600 ron
Welcome package
20 Annual leave days, with +1 annual leave day per year worked
Engagement and fun events throughout the year
Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
A young and vibrant team always there to offer support
Team building events
Monthly Employee awards
Training and career development opportunities within a new and rapid growing business
Descrierea companiei
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
• Disability Confident Committed employer
• Armed Forces Covenant pledger
• Ministry of Defence Employer Recognition Scheme Awardee
• Mindful Employer
• Able Futures Member
• Accredited Real Living Wage Employer
• Employers Network for Equality & Inclusion member
If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.
Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
https://dals.co.uk
