Candidatul Ideal
Position Summary:
We are looking for a seasoned IT professional with a “security-first” mindset and high-energy troubleshooting skills. This is a dual-focus role: you will act as the gatekeeper for user access through meticulous provisioning and provide live technical “rescue” for our North American call Centers.
Location: Brașov, Romania (remote)
We are looking for a seasoned IT professional with a “security-first” mindset and high-energy troubleshooting skills. This is a dual-focus role: you will act as the gatekeeper for user access through meticulous provisioning and provide live technical “rescue” for our North American call Centers.
Location: Brașov, Romania (remote)
Descrierea jobului
What you will do:
Provisioning & Access Management (Primary Workload):
Live Technical Intervention:
Technical Stack:
What you need to succeed:
What we offer:
Provisioning & Access Management (Primary Workload):
- High-volume management of the onboarding/offboarding ticket queue.
- Verification of “all qualifiers”: auditing HR lists and recruiter data against access requests to ensure 100% accuracy.
- Creation and deactivation of accounts across the tech stack.
Live Technical Intervention:
- Monitor live support chats for US/Canada call centers.
- Perform “Live Fixes” via AnyDesk, remotely accessing BYOD (Bring Your Own Device) hardware.
- Resolve real-time challenges with audio, internet connectivity, and proprietary software.
- Working hours: 3 PM - 12 AM EET, Monday to Friday.
Technical Stack:
- Identity/Access: Okta, Google Workspace
- Communication: Slack, Professional Email
- Remote Support: AnyDesk (or similar live remote tools)
- Operations: Iapp, Proprietary Dashboards, and Dialer systems
What you need to succeed:
- Experience: Minimum 2 years in IT Support specifically within a Call Center environment, with advanced English skills.
- Account Lifecycle: Proven experience in account creation and deactivation workflows.
- Soft Skills: Exceptional professional empathy. You must be able to navigate a user’s personal computer with tact and maintain a calm, helpful presence during “live fix” emergencies.
- Ticketing: Proficiency in managing and documenting tasks within a ticketing system.
What we offer:
- Join us for a meaningful professional path where your development is valued and supported. Our compensation package is tailored to recognize your experience, performance, and preferred collaboration style.
- Experience peace of mind with comprehensive private medical insurance and enjoy the added convenience of meal tickets to fuel your workdays. Stay active and healthy with a monthly gym subscription covered by us.
- As a testament to our appreciation for your loyalty, we offer additional vacation days to reward your long-term commitment.
- Work alongside international experts and become part of a dynamic, passionate team dedicated to technological excellence.
Descrierea companiei
Dmatrix Soft Srl, located in Brasov city center (Centrul Civic) is a full-service development company with a solid background in dealing with digital experiences. We make use of cutting-edge technology and the best practices in the industry.
Dmatrix Soft Srl is the sister company of Insurance Supermarket Inc., a nationwide financial brokerage headquartered in Toronto, Ontario, Canada. Insurance Supermarket Inc. provides a wide range of insurance products, by making use of strong technological commitment and marketing expertise.
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