What we are looking for

• Excellent language skills: English (C1)
• Any other european language (German, French, Italian or Spanish) would be a plus
• Digital affinity and good computer skills
• Strong attention to detail and ability to assess dispute cases objectively
• Ability to organize evidence clearly and logically
• Fast turnaround time
• Experience with Stripe disputes or payment chargebacks is a plus

About the Role

We are looking for an enthusiastic Disputes Support Specialist with strong attention to detail and analytical thinking for our awesome office in Sibiu, Romania (on site).

The Disputes Support Specialist plays a key role in protecting both our customers and our business by managing payment disputes raised by end-users of our B2B operators. This role ensures that disputes are handled efficiently, fairly, and with a strong focus on resolution and customer experience.

By owning the end-to-end dispute process, the Disputes Support Specialist helps minimize financial risk, maintain trust with our partners, and support a seamless payments experience. This position directly contributes to our mission of delivering reliable, high-quality service while enabling our operators to focus on growing their business with confidence.


What you will do

• Review each dispute and determine the strongest defense strategy
• Prepare and submit compelling evidence through Stripe
• Organize proof (screenshots, communication logs)
• Craft clear, compelling responses that directly address and challenge the stated reason codes

Perks and Benefits

An environment that empowers you to learn, grow, and make a meaningful impact.

Be a part of a fast-growing, ambitious company where your work directly drives results.

Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.

The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.

A regionally competitive benefits package:

• Salary above the market rate and maximum value meal vouchers (45 RON per day)
• Private health insurance with Signal Iduna
• 7card and Bookster memberships
• Bonus for referring new colleagues
• A Work from anywhere policy
• Team building events all around the year
• Professional development allowance
• Experience Voucher in the tour and activities sector.

About Us

At Regiondo we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect:

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.