Customs Specialist (Procurement Import)

ABOUT THE JOB

As the Customs Specialist, you will play a critical role in managing all import and export processes within the business. You will serve as the single point of contact for importation activities, ensuring seamless coordination across procurement and other functions.

You will drive efficient customs clearance, ensure compliance with regulatory requirements, and support procurement operations to deliver on Service Level Agreements (SLAs) and Key Business Indicators (KBIs). This role requires strong cross-functional collaboration, operational excellence, and a proactive approach to continuous improvement in import processes.

IS THIS YOU?

• Minimum of 5 years’ experience in import/export, procurement, or supply chain operations
• Minimum University Degree in Business Administration, Finance, Logistics & Supply Chain Management, Engineering, Legal, or a related field
• Master’s degree or MBA is an added advantage
• Professional certification in Procurement (e.g., CIPS) is preferred
• Strong experience working with SAP or other ERP systems (Purchasing focus)
• Experience in a cross-cultural and matrix organization is an advantage
• Fluency in English (additional regional language is a plus)
• Strong analytical, negotiation, and stakeholder management skills
• Results-driven with a strong customer focus and ability to develop others

YOUR KEY RESPONSIBILITIES

• Managing end-to-end importation processes to ensure timely clearance and delivery
• Maintaining shipment tracking systems and providing regular updates
• Leading review sessions with clearing agents and monitor shipment status
• Preparing and maintaining all import-related reports (pre- and post-clearance)
• Analyze clearing efficiency KPIs and manage demurrage costs
• Ensure timely renewal and availability of all import permits (e.g., SON, NAFDAC, NEPC, etc.)
• Manage relationships with all clearing stakeholders (shipping lines, terminals, agents, regulatory bodies)
• Escalate issues promptly and ensure reconciliation and refund processes are completed
• Drive effective collaboration between procurement and key stakeholders
• Identify and implement process improvement opportunities in import operations
• Train and support internal teams on customs procedures and international trade
• Support implementation of new systems and process improvements
• Drive automation and digitalization of import processes

ABOUT COCA-COLA HBC
We are a growth company, deeply passionate about growing and winning together. At Coca-Cola HBC, our people are the nucleus of our success, and our commitment to capability development drives our performance and sustainability.
We believe in creating an environment where individuals can open up their potential, learn continuously, and contribute meaningfully to collective success. With Customer First at the heart of our focus and We over I as our DNA, we deliver excellence through collaboration, simplicity, and relentless improvement.
If you are ready to play a key role in developing our next generation of technical talent, join us at Coca-Cola HBC—where we play to grow and win.
We Play to Grow and Win, do you?

La Coca-Cola HBC, avem o pasiune puternică de a crește și câștiga împreună. Suntem foarte dedicați creșterii individuale, de echipă și organizaționale, eliberându-ne adevăratul potențial.