Customer Support with Romanian - Cluj-Napoca

• Preferable college degree or related work experience;
• Excellent written and verbal communication skills in Romanian;
• Good English skills;
• Good MS Office skills;
• Excellent customer service skills;
• Pleasant, friendly voice/understandability;
• High motivation and enthusiastic approach;
• Self-organized;
• Planning and prioritization skills;
• Effective decision making;
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies;
• Familiarity with ticketing systems;
• Life experience to apply to managing situations;
• Early adopter of technology;
• Makes the customers feel confident that their needs are being met;
• Dependable, reliable, and able to perform duties with minimum supervision.

• Communication via emails, tickets, calls and chat with existing customers in order to solve their issues related to the products;
• Giving information about the client to existing customers and prospects via email, handling tickets, call and chat if available for specific LOB and handling the inquiries in a case-closing manner;
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services;
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively;
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed;
• Secure that all customer contacts are being handled in an efficient and effective way;
• Supply high-quality service through adherence to given processes and procedures;
• Updating the database of customers and documenting activities and history for further contacts and campaigns;
• Reporting the most common issues to the support team for further escalations.

• Transportation nightshifts until the accommodation.
• Meal tickets (30 RON/day).
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.