Candidatul Ideal
Join Our Team – Secure Your Job in Just 48 Hours!*
Are you an advanced English speaker? At TP, one of the biggest BPO companies in Romania, with over 3500 happy employees - we have partnered with a big global player in the electronics industry and we are looking for YOU!
Why Choose Us?
Great financial package:
Secure environment for you:
Ideal for Those Starting Their Career but also Experienced Professionals:
A Workplace Where You Belong:
Are you an advanced English speaker? At TP, one of the biggest BPO companies in Romania, with over 3500 happy employees - we have partnered with a big global player in the electronics industry and we are looking for YOU!
Why Choose Us?
Great financial package:
- Competitive salary
- Lunch vouchers
- Referral bonuses - up to 500 EUR
- Medical plan
Secure environment for you:
- TP is one of the biggest companies in Romania, with a large workforce and multiple projects
- The client is a growing global player
Ideal for Those Starting Their Career but also Experienced Professionals:
- Multicultural work environment
- Great career advancement opportunities after 6 months. Or even sooner, for extraordinary results
- Flexible program => freedom to work and study
A Workplace Where You Belong:
- Super friendly work environment
Descrierea jobului
The role
You will be responsible for performing direct-to-consumer support across multiple countries through digital channels, to solve customer’s requests and support business operations.
This role operates in a cross-border, multicultural environment and supports also promo//post-purchase assistance and complaint resolution.
Essential Requirements:
This is a work from office position in Bucharest.
About TP
TP is the global leader in outsourced omnichannel customer experience management. TP is one of the largest employers in Romania, with over 3500 happy employees.
📢 Don’t miss your chance! Apply now and start your career with us in just 48 hours!
You will be responsible for performing direct-to-consumer support across multiple countries through digital channels, to solve customer’s requests and support business operations.
This role operates in a cross-border, multicultural environment and supports also promo//post-purchase assistance and complaint resolution.
- Process and resolve digital inquiries received through social media, e-mail, web forms or other internal systems.
- Provide product guidance, setup support, activation assistance, and usage troubleshooting.
- Handle standard complaint resolution within approved procedures.
- Document all interactions accurately in CRM systems.
- Own cases end-to-end until resolution or formal escalation.
- Perform advanced troubleshooting using internal tools and knowledge base.
- Coordinate internally with technical or back office teams.
- Handle follow-up actions until final customer confirmation.
- Ensure escalations include complete documentation and clear case summary.
Essential Requirements:
- Advanced English - written and spoken
- Customer experience mindset with demonstrated empathy
This is a work from office position in Bucharest.
About TP
TP is the global leader in outsourced omnichannel customer experience management. TP is one of the largest employers in Romania, with over 3500 happy employees.
📢 Don’t miss your chance! Apply now and start your career with us in just 48 hours!
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