Ideal Candidate
Are you looking for a job where you can work from home, be part of an amazing team, and put your communication skills to good use every day? Then you might be exactly where you need to be.
Our Customer Support Agent role offers fully remote work, a collaborative team environment, and plenty of opportunities to learn, grow, and develop along the way.
What we are looking for:
Our Customer Support Agent role offers fully remote work, a collaborative team environment, and plenty of opportunities to learn, grow, and develop along the way.
What we are looking for:
- Strong English skills, both written and spoken;
- A clear and confident communicator;
- A natural problem solver who enjoys finding solutions;
- Someone detail-oriented with a keen eye for accuracy;
- Focus on delivering high-quality work.
Job Description
Your key responsibilities:
Your benefits:
- Serve as the first point of contact for customers, creating positive experiences and helping to continuously improve our client services;
- Handle customer interactions via phone, email, and chat;
- Provide information and guidance about products, answering any questions customers may have;
- Focus on finding solutions and delivering the information customers need to resolve their cases;
- Record and escalate customer feedback to help improve our services.
Your benefits:
- Remote work: work comfortably from home, with a flexible schedule;
- Part of your role includes shifts at different times (evenings and nights included), giving you variety and flexibility;
- Permanent labor contract with a performance-related salary package;
- Meal vouchers and monthly performance bonuses;
- Paid training and continuous development;
- Real opportunities for professional growth within the company.
Company Description
M Plus is a multinational BPO company with over 14,000 employees worldwide. The Romanian company was founded in September 2022 and has a great growth potential.
https://mplusgroup.eu/
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