Candidatul Ideal
We are currently looking for a Customer Success Manager (m/f/d) for our location in Gruiu, Ilfov, Romania.
Location: Snagov - Gruiu, Romania (plan to move in a new location/facility in Ploiești, in 2027)
Employment type: onsite
Department: Customer Success Teaam
Working time: 08:00 - 16:30
Customer Succes Manager is responsible for the day-to-day customer management including the responsibility for the order management focusing on customer satisfaction, profitability, cash flow, revenues including expanding business with existing customers. They are responsible for ensuring that the SAP system displays accurate and realistic data to ensure the effective planning and execution of production orders.
Education and skills:
Location: Snagov - Gruiu, Romania (plan to move in a new location/facility in Ploiești, in 2027)
Employment type: onsite
Department: Customer Success Teaam
Working time: 08:00 - 16:30
Customer Succes Manager is responsible for the day-to-day customer management including the responsibility for the order management focusing on customer satisfaction, profitability, cash flow, revenues including expanding business with existing customers. They are responsible for ensuring that the SAP system displays accurate and realistic data to ensure the effective planning and execution of production orders.
Education and skills:
- Bachelor’s degree
- Proven track record in a similar position
- English – Advanced / Intermediate
- SAP knowledge in this field of expertise
- MS Office Package
- Good communication and organization skills
- Strong attitude for teamwork, interpersonal skills and problem solving
- Commercial skills, CRM, tools knowledge, communication, customer centricity, problem-solving, good ability to prioritize tasks, high-level of resilience.
Descrierea jobului
Main responsabilities:
Customer Relationship Management:
Primary point of contact to the customer, addressing their inquiries, concerns, and providing solutions to their issues; building strong, long-term relationships by understanding customer needs and goals.
Transparency to Customer:
Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
Efficient Order Management:
Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, and Planning to ensure order fulfillment and achieve high delivery performance.
Financial KPI Management:
Financial performance of the customer accounts, forecast and tracking, cash management.
Success Planning:
Develop and execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company's offerings.
What we offer:
Customer Relationship Management:
Primary point of contact to the customer, addressing their inquiries, concerns, and providing solutions to their issues; building strong, long-term relationships by understanding customer needs and goals.
Transparency to Customer:
Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
Efficient Order Management:
Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, and Planning to ensure order fulfillment and achieve high delivery performance.
Financial KPI Management:
Financial performance of the customer accounts, forecast and tracking, cash management.
Success Planning:
Develop and execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company's offerings.
What we offer:
- Opportunities for growth: continuous learning and development are our priority
- Training and development opportunities
- Collaboration with an international team dedicated to customer success and operational excellence
Descrierea companiei
Variosystems AG, headquartered in Steinach, Switzerland, is a globally operating service partner for electronic solutions. Founded in 1993, the company employs around 2,800 people across locations in Switzerland, Germany, the USA, Sri Lanka, Singapore, China, Croatia, Romania, and Mexico. Variosystems covers the entire value chain of electronic solutions—from development and sourcing to industrialization, series production, and life-cycle management. The technology company's solutions are used in industries such as aerospace and medical technology, as well as in industrial applications and high-end consumer electronics.
Joburi similare
- 26 Dec. 2025
Customer Success Consultant - French Speaker
AUTO1 Global Services GmbH & Co. KG
București1000 - 1500 EUR net / lună
- 26 Dec. 2025
