• Process rail and hotel booking requests using client-specific applications and tools
• Communicate with clients' points of sale via phone, chat, or email to ensure timely booking processing
• Update systems with relevant information accurately
• Ensure high-quality transactions in line with predefined standards
• Follow attendance schedules and team guidelines
• Support process improvement initiatives and assist the supervisor as needed

• Fluent in French and English (C1 level)

• Knowledge of the travel domain
• Basic experience with Amadeus

• Strong PC skills and Microsoft Office proficiency
• Quick computer navigation

• Excellent communication and active listening
• Customer-service focused
• Teamwork, adaptability, and self-discipline
• Problem-solving and multitasking ability

EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients' present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.