Customer Relationship Manager (CRM Junior)

• Bachelor’s degree in Business, Engineering, or a related field.
• Excellent command of English (spoken and written); German proficiency is an advantage.
• Minimum 2 years’ experience in a similar B2B sales, account management, or customer relations role.
• Previous experience in the industrial, mechanical, or bearings sector.
• Willingness and ability to travel regularly within the assigned territory.
• Proven track record of meeting or exceeding sales targets.
• Strong negotiation, communication, and interpersonal skills; multilingual ability is an advantage.
• Ability to manage multiple clients and projects while meeting reporting deadlines.
• Experience with CRM platforms and proficiency in MS Office.
• Capacity to handle complex client requests and technical information.
• Proactive, detail-oriented, and able to work independently while fostering team collaboration.

• Market Management and Reporting
• Manage relationships with current and potential clients within assigned territories.
• Maintain up-to-date knowledge of client accounts, market conditions, and competitors’ activities.
• Achieve agreed sales targets and actively contribute to business growth.
• Coordinate closely with the Sales Director and Back-Office teams to finalize offers, discounts, payment terms, and delivery conditions.
• Organize and participate in product presentations, client meetings, and negotiations.
• Gather and transmit client requests for quotations (RFQs) to the Back Office and ensure their timely follow-up and completion.
• Monitor order deliveries, payment status, and ensure pending invoices remain within set limits.
• Prepare weekly, monthly, and special activity reports, including market and sector updates.
• Build and maintain accurate client databases, including new leads and distributor contacts.
• Plan and conduct regular client visits in the assigned territory to strengthen partnerships, gather market intelligence, and achieve sales objectivesKnowledge Development & Competitive Intelligence
• Acquire and maintain detailed knowledge of RKB standard and non-standard products.
• Understand in detail all technical applications of RKB products used by clients.
• Maintain accurate knowledge of RKB standard price lists and those of competitors.
• Gather, evaluate, and report market and technical information relevant to client needs and opportunities
• Keep abreast of technical developments, product updates, and industry trends to better serve clients.

• Competitive salary and performance-based bonuses.
• Opportunities to work with global clients in a dynamic, international environment.
• Comprehensive training on RKB products and industry applications.
• Supportive and collaborative work culture

RKB Bearing Industries is a Swiss premium bearing manufacturer, serving global heavy-industry sectors since 1936. With vertical integration, advanced manufacturing capabilities, and a global sales network, RKB delivers high-performance bearings for applications ranging from energy and mining to machine tools and transportation.