At SKF, we believe customer experiences of the highest quality are created through strong relationships, operational excellence, and collaboration. As a Customer Experience Representative, you will play a vital role in ensuring smooth order-to-delivery processes while providing professional support to our customers and business partners.

You will join Customer Experience team where knowledge sharing, teamwork, and continuous development are encouraged. Working closely with Sales, Supply Chain, Logistics, Finance, and customers, you will contribute to delivering a seamless customer journey and building SKF's reputation as a trusted partner

You will play an important role in transforming customer interactions into long-term partnerships by combining operational excellence with a customer-first mindset.

Key responsibilities

- Manage customer inquiries and orders throughout the complete order-to-delivery journey, ensuring a high-quality customer experience at every touchpoint.
- Keep customers informed about order status, deliveries, product availability, and any requests they submit
- Build close relationships with customers by ensuring a high level of service and responsiveness
- Collaborate closely with Sales, Supply Chain, Logistics, and Finance teams to resolve customer issues and identify solutions.
- Handle customer complaints and escalations with ownership and a solution-oriented mindset.
- Contribute to delivering customer service and business performance targets

We expect you to have

- Solid communication skills in Romanian and English, with a particular emphasis on advanced English language proficiency, both written and verbal.
- Experience working with ERP systems (SAP experience is considered as advantage).
- Advanced knowledge of Microsoft Office applications, particularly Excel.
- Ability to manage multiple priorities and maintain accuracy in an evolving environment
- Experience collaborating effectively with multiple stakeholders in a cross-functional environment.

You will enjoy working here if you

- Put the customer at the center of your decisions and actions.
- Take ownership and look for solutions to challenges enjoy collaborating across teams to deliver effective customer outcomes
- Build positive relationships through trust, teamwork, and open communication.
- continuously look for ways to improve processes, efficiency, and customer satisfaction.
- Are experienced in working in a global international environment

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.