• To genuinely enjoy talking to people. Conversation is a big part of the job itself, and the people who thrive here are the ones it energises;
• Some experience helping customers - support, service, hospitality, retail, or anywhere you dealt with people and their problems;
• Comfort working in a ticketing tool and keeping your records tidy - the whole team's picture depends on it;
• Patience and a cool head. The school year is very busy, and we'd rather be honest about that;
• A warm, natural way of writing and speaking. We don't use rigid scripts, and we'd much rather you sounded like yourself;
• Native Romanian and conversational English;

• Experience in a subscription business, EdTech, or SaaS;
• Familiarity with HubSpot or a similar helpdesk system.

• Handle incoming questions across email and phone from students, parents, and teachers in Romania; Most inquiries will be administrative or technical (for example: helping a parent manage their subscription, or guiding a student who is having trouble loading a video lesson);
• Give clear, friendly answers - and make sure people know exactly what happens next before the conversation ends;
• Use and help improve our shared library of ready-made replies, so the common questions get fast, consistent answers.

• Log every conversation accurately, so we can see real patterns instead of guessing;
• Spot the questions that keep coming back, and flag where a better automatic email or a product fix would solve them for good;
• Bring what you hear back to the team.

• Review a sample of your own conversations with your manager and act on the feedback;
• Share what's working with your colleagues, and borrow what's working from them.

• Clear objectives and a bonus model based on real data;
• A manager who is involved, listens to calls with you, and helps you evolve;
• Real influence on the product: What you hear in your calls gets back to the people who create the lessons.

• A mission with impact: Working on a product that transforms the lives of over 1,000,000 users in Bulgaria and abroad;
• Loyalty program: From personalized gestures of appreciation to major surprises for every year spent with our team;
• Time to recharge: You start with 20 days of paid vacation, with an additional day added for each year you are part of the team;
• Health: Co-financed supplementary medical insurance;
• eduboom.ro subscription: Complete access to all resources on eduboom.ro;
• An energetic team: Our team-buildings and events are times when we really have fun, while finding inspiration for our next major goals.

• A short video, up to 2 minutes long: tell us who you are and why you see yourself as part of our team. Please send the video link in English along with your CV in English and a short motivational letter to jobs@eduboom.ro;
• A 45-minute conversation with the Customer Care team manager about how you handle customer scenarios.

A bit about us

Ucha.se and eduboom are on a mission to help students learn with confidence. We build lessons that are clear, engaging, and genuinely useful - the kind a student actually finishes.

We started in Bulgaria and now work across Romania, Italy, Poland and Spain, with more markets on the way. We've grown quickly, but we've stayed close as a team: we help each other out, we share the wins and the difficult weeks, and we talk to each other constantly.