Candidatul Ideal
Are we looking for you? Yes, if you have:
- Fluency in spoken and written German language
- Candidate should be able to hold seamless conversations in German over phone and chat with dealers, customers and other external parties.
- Fluency in spoken and written English language.
- Candidate should be able to understand conversations in English as part of training modules and read emails/documents written in English.
- Previous experience in managerial roles with banking or non-banking financial firms is preferred.
- High level of communication skills and strong ability to lead and motivate employees.
- Good knowledge of MS Office especially Excel-/Word skills.
- Knowledge about the automotive finance or banking industry would be an advantage.
- Fluency in spoken and written German language
- Candidate should be able to hold seamless conversations in German over phone and chat with dealers, customers and other external parties.
- Fluency in spoken and written English language.
- Candidate should be able to understand conversations in English as part of training modules and read emails/documents written in English.
- Previous experience in managerial roles with banking or non-banking financial firms is preferred.
- High level of communication skills and strong ability to lead and motivate employees.
- Good knowledge of MS Office especially Excel-/Word skills.
- Knowledge about the automotive finance or banking industry would be an advantage.
Descrierea jobului
What will be your roles and responsibilities in the team?
Leadership, management, development and motivation of employees in the assigned team:
-leading regular team meetings and managing conflicts,
-providing feedback and conducting performance reviews,
-driving adequate training and coaching initiatives.
Planning, coordinating, and supporting the daily business in the area of Customer Service management:
-assignment/distribution of tasks and controlling the workload using the available systems and tools,
-making sure the agreed processing deadlines are met and the service standards maintained,
-supporting the daily operations incl. independent solving of difficult customer cases.
Controlling and monitoring of Customer Service activities:
-verifying the quality standards and implementing corrective action plan, if need be,
-ensuring compliance with operating guidelines and process descriptions,
-overseeing external service providers, monitoring orders.
Supporting internal and cross-divisional projects and process optimization initiatives.
Leadership, management, development and motivation of employees in the assigned team:
-leading regular team meetings and managing conflicts,
-providing feedback and conducting performance reviews,
-driving adequate training and coaching initiatives.
Planning, coordinating, and supporting the daily business in the area of Customer Service management:
-assignment/distribution of tasks and controlling the workload using the available systems and tools,
-making sure the agreed processing deadlines are met and the service standards maintained,
-supporting the daily operations incl. independent solving of difficult customer cases.
Controlling and monitoring of Customer Service activities:
-verifying the quality standards and implementing corrective action plan, if need be,
-ensuring compliance with operating guidelines and process descriptions,
-overseeing external service providers, monitoring orders.
Supporting internal and cross-divisional projects and process optimization initiatives.
Descrierea companiei
At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford.
Ford Business Solutions Romania is looking for a
CSC Supervisor to join our Ford Credit Team in our Bucharest office.
Why Join Ford Credit?
We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people! You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.
Ford Business Solutions Romania is looking for a
CSC Supervisor to join our Ford Credit Team in our Bucharest office.
Why Join Ford Credit?
We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people! You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.
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