Technical Support & Operation Engineer EMEA PowerShield Ltd
Candidatul Ideal
1. Personal Demographics & Dynamics
Location: Based in Romania with high flexibility and readiness for frequent European travel (Travel fit). Ready to operate dynamically across both on-site field activities and remote/office operations.
Experience: Target age range is 27 to 40 years old — balancing professional maturity, field autonomy, and high energy with a strong drive for learning and growth. High Flexibility: Highly adaptable and enthusiastic about frequent travel across Europe (Travel fit). Ready to operate both on-site (for audits, site-surveys, commissioning, and maintenance) and off-site/remote (for administrative tasks, CRM management, and project coordination).
2. Technical Background & Experience
Technical Field Experience: Minimum 5 years of hands-on technical field experience in electrical engineering, industrial equipment, power systems (e.g., Battery Management, UPS, low voltage systems, or automation).
Project & Subcontractor Management: Proven ability to act as an onsite and/or offsite Project Manager for large-scale projects across the EMEA region. Skilled in coordinating regional subcontractors, enforcing site safety rules and customer protocols, and ensuring complete documentation before job sign-off.
Level 1 & 2 Technical Customer Support: Solid experience in direct customer relationship management. Capable of delivering Level 1/2 technical support, managing spare parts requests and warranty claims, and escalating complex issues to the factory/R&D teams.
3. Operational & Logistics Skills
Process & Administrative Efficiency: Clear understanding of order fulfillment and delivery pipelines. Assists with uploading purchase orders (POs) into HubSpot / CRM and monitors shipping pipelines from dispatch to delivery, tracking ETAs and archiving Proof of Deliveries (PODs).
Language Proficiency: Advanced English (C1/C2) is mandatory for daily interaction with global teams, customers, and regional partners. Working knowledge of French, Spanish, or German is a strong advantage (Preferable).
4. Behavioral Competencies & Soft Skills
Customer & Profit Focus: Strongly customer-centric with a problem-solving mindset, while remaining focused on cost optimization without compromising quality.
Resilience & Autonomy: Able to work independently in the field, handle unexpected technical challenges on-site, and drive projects to completion with minimal supervision.
Impactful Communication: Ability to deliver clear, confident technical messages tailored to diverse audiences (end-users, subcontractors, internal sales teams, or factory engineers).
Location: Based in Romania with high flexibility and readiness for frequent European travel (Travel fit). Ready to operate dynamically across both on-site field activities and remote/office operations.
Experience: Target age range is 27 to 40 years old — balancing professional maturity, field autonomy, and high energy with a strong drive for learning and growth. High Flexibility: Highly adaptable and enthusiastic about frequent travel across Europe (Travel fit). Ready to operate both on-site (for audits, site-surveys, commissioning, and maintenance) and off-site/remote (for administrative tasks, CRM management, and project coordination).
2. Technical Background & Experience
Technical Field Experience: Minimum 5 years of hands-on technical field experience in electrical engineering, industrial equipment, power systems (e.g., Battery Management, UPS, low voltage systems, or automation).
Project & Subcontractor Management: Proven ability to act as an onsite and/or offsite Project Manager for large-scale projects across the EMEA region. Skilled in coordinating regional subcontractors, enforcing site safety rules and customer protocols, and ensuring complete documentation before job sign-off.
Level 1 & 2 Technical Customer Support: Solid experience in direct customer relationship management. Capable of delivering Level 1/2 technical support, managing spare parts requests and warranty claims, and escalating complex issues to the factory/R&D teams.
3. Operational & Logistics Skills
Process & Administrative Efficiency: Clear understanding of order fulfillment and delivery pipelines. Assists with uploading purchase orders (POs) into HubSpot / CRM and monitors shipping pipelines from dispatch to delivery, tracking ETAs and archiving Proof of Deliveries (PODs).
Language Proficiency: Advanced English (C1/C2) is mandatory for daily interaction with global teams, customers, and regional partners. Working knowledge of French, Spanish, or German is a strong advantage (Preferable).
4. Behavioral Competencies & Soft Skills
Customer & Profit Focus: Strongly customer-centric with a problem-solving mindset, while remaining focused on cost optimization without compromising quality.
Resilience & Autonomy: Able to work independently in the field, handle unexpected technical challenges on-site, and drive projects to completion with minimal supervision.
Impactful Communication: Ability to deliver clear, confident technical messages tailored to diverse audiences (end-users, subcontractors, internal sales teams, or factory engineers).
Descrierea jobului
Project management:
Act as onsite and /or offsite PM for large projects across the region.
Coordinate actions of the regional sub contractors.
Ensure all jobs are fully documented and all necessary paperworks have been done prior to job kick off.
Ensure Safety rules and customer processes are strickly implemented and followed on site.
Customer support:
Support customer inquiries by distributing product datasheets and standard technical documentation.
Coordinate the administrative routing of spare parts requests, warranty claims, and follow-ups.
Ensure Level 1 and 2 technical supports for Customer
Escalate and coordinate with factory for deeper and more technical needs in respect with customer.
Act as the local contact for the customer success team in regards with any issue faced on site.
Execution Support:
Assist in performing maintenance, commissioning tasks, or site-surveys as required by regional demands.
Collect, organize, and archive maintenance & commissioning field reports from engineers for the manager's final review and sign-off.
Ordering process and CRM:
Assist in the order fulfillment process by uploading received POs into HubSpot and routing them for
processing.
Contribute to keep the regional database remains up to date to allow seamless cross-coverage of customer
accounts when needed.
Order Tracking & Logistics Assistance:
Monitor shipping pipelines from dispatch to final delivery, providing status updates to the manager
Help maintain standard communication with customers regarding delivery ETAs and archive Proof of Deliveries
(PODs).
Act as onsite and /or offsite PM for large projects across the region.
Coordinate actions of the regional sub contractors.
Ensure all jobs are fully documented and all necessary paperworks have been done prior to job kick off.
Ensure Safety rules and customer processes are strickly implemented and followed on site.
Customer support:
Support customer inquiries by distributing product datasheets and standard technical documentation.
Coordinate the administrative routing of spare parts requests, warranty claims, and follow-ups.
Ensure Level 1 and 2 technical supports for Customer
Escalate and coordinate with factory for deeper and more technical needs in respect with customer.
Act as the local contact for the customer success team in regards with any issue faced on site.
Execution Support:
Assist in performing maintenance, commissioning tasks, or site-surveys as required by regional demands.
Collect, organize, and archive maintenance & commissioning field reports from engineers for the manager's final review and sign-off.
Ordering process and CRM:
Assist in the order fulfillment process by uploading received POs into HubSpot and routing them for
processing.
Contribute to keep the regional database remains up to date to allow seamless cross-coverage of customer
accounts when needed.
Order Tracking & Logistics Assistance:
Monitor shipping pipelines from dispatch to final delivery, providing status updates to the manager
Help maintain standard communication with customers regarding delivery ETAs and archive Proof of Deliveries
(PODs).
Descrierea companiei
Battery Management Expertise
For over 25 years, PowerShield has designed, manufactured, and installed “Advanced Battery Monitoring and Management” systems in critical power facilities, including Data Centers, telcos, Power Utilities, and Hospitals.
Comprehensive Battery Management Solutions
PowerShield offers a comprehensive range of solutions, including our flagship PowerShield8 system, to help any facility achieve the highest battery management standards possible.
Battery Management Innovation
PowerShield invests heavily in technical design and innovation to ensure that we remain responsive to customer needs and ahead of the adoption rate of new battery and IT technologies.
Highest Battery Management Standards
PowerShield’s solutions are all designed to help facilities achieve the very highest IEEE/IEC battery management standards.
Quality-In-house Manufacturing
PowerShield is committed to in-house manufacturing to assure product quality and responsiveness to our customer’s needs.
Technical Support
PowerShield’s technical design and innovation team know our systems inside and out across many different use cases. We are here to help.
Quality Standards and Certifications
PowerShield is an ISO9001, ISO14001, and ISO45001, certified company.
Battery Management Partners
The PowerShield team is dedicated to helping our customers achieve their battery management and uptime goals. We value customer feedback and improvement ideas.
For over 25 years, PowerShield has designed, manufactured, and installed “Advanced Battery Monitoring and Management” systems in critical power facilities, including Data Centers, telcos, Power Utilities, and Hospitals.
Comprehensive Battery Management Solutions
PowerShield offers a comprehensive range of solutions, including our flagship PowerShield8 system, to help any facility achieve the highest battery management standards possible.
Battery Management Innovation
PowerShield invests heavily in technical design and innovation to ensure that we remain responsive to customer needs and ahead of the adoption rate of new battery and IT technologies.
Highest Battery Management Standards
PowerShield’s solutions are all designed to help facilities achieve the very highest IEEE/IEC battery management standards.
Quality-In-house Manufacturing
PowerShield is committed to in-house manufacturing to assure product quality and responsiveness to our customer’s needs.
Technical Support
PowerShield’s technical design and innovation team know our systems inside and out across many different use cases. We are here to help.
Quality Standards and Certifications
PowerShield is an ISO9001, ISO14001, and ISO45001, certified company.
Battery Management Partners
The PowerShield team is dedicated to helping our customers achieve their battery management and uptime goals. We value customer feedback and improvement ideas.
