Ideal Candidate
We're looking for a highly organized and results-driven professional with strong analytical skills and a passion for delivering excellent customer service. You are comfortable working in a fast-paced environment, managing multiple priorities, and building strong relationships across teams.
Requirements
- 5+ years of experience in Collections, Accounts Receivable, or Order-to-Cash processes.
- Bachelor's degree in Accounting, Finance, Business Administration, or equivalent professional experience.
- Strong understanding of collections processes and accounts receivable management.
- Experience working with ERP systems such as Microsoft Dynamics, Oracle, SAP, Workday, or similar platforms.
- Advanced Microsoft Excel skills.
- Experience using Salesforce or other CRM platforms is a plus.
- Excellent verbal and written communication skills in English.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work independently while effectively collaborating with cross-functional teams.
- Proactive mindset with a continuous improvement approach.
- Adaptability and flexibility in a dynamic and fast-changing environment.
Nice to Have
- Experience in the technology or SaaS industry.
- Exposure to billing, order management, and invoicing processes.
- Experience supporting automation or process improvement initiatives.
- Experience working in an international or shared services environment.
Job Description
Job Description
As a Senior Collections Analyst, you will play a key role in managing and improving the accounts receivable collection process. You will collaborate with internal stakeholders and customers to ensure timely collections, resolve billing issues, reduce delinquency, and support the company's financial objectives.
This is an excellent opportunity for a proactive and analytical professional who thrives in a fast-paced environment and enjoys driving process improvements while delivering outstanding customer service.
Key Responsibilities
- Manage outbound collection activities in a professional and customer-focused manner.
- Analyze customer accounts and investigate outstanding balances.
- Collaborate with Sales, Finance, and other cross-functional teams to resolve collection and billing issues.
- Monitor delinquent accounts and prepare regular reports on high-risk accounts and collection performance.
- Support bad debt analysis and assist with invoices, credit notes, and account adjustments.
- Identify opportunities to optimize and streamline collection processes.
- Develop and maintain procedures and documentation related to collection activities.
- Perform data analysis and leverage reporting tools to improve operational efficiency.
- Partner with stakeholders to identify process gaps and implement effective solutions, including automation opportunities.
- Contribute to continuous improvement initiatives across the Order-to-Cash cycle.
- Opportunity to work in a dynamic, high-growth organization.
- Exposure to global stakeholders and cross-functional collaboration.
- Professional development and career growth opportunities.
- A supportive and collaborative work environment where your ideas and contributions matter.
Company Description
We bring together the best of technology and our people to supercharge progress.
HCLTech is a global technology company, home to more than 227,000 on December 31, 2025, across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.
Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.
As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.
We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Consolidated Revenues: US $14.7B for 12 months ending March 2026
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers
