• Good verbal and written communication skills in English;
• Must have very good customer facing skills and be well presented;
• Must have an assertive, confident, positive and a professional manner;
• Strong attention to detail in logging tasks, updating tasks details and managing tasks closure;
• Able to work in a busy, fast-paced and demanding enterprise environment.

• Process the tasks with either a resolution or a re-allocation to the appropriate individual/team
• Be the primary person managing the lifecycle of the task through to conclusion
• Ensure that the speed & flexibility of response meets the business needs and respects the contractual service levels
• Escalation of critical and high priority tickets to senior agents
• Liaise between departments/teams and to act on behalf of the user
• Pro-active management of the customer back-order reports and working with the existing supporting teams to ensure that the information contained in the customer reports or via Lifecycle is accurate
• Identification of any products which can be re-sourced through another Distribution to speed up the fulfilment of the customer order
• Working directly with the customer to ensure that updates are provided on all outstanding requests
• Using the PowerBI dashboards to expedite all orders with full or partial stock allocation, working with the other supporting teams to identify and resolve delays in shipping through our Configuration and Warehouse functions
• Review and management of all Project and Scheduled orders held on the system, working with the customer and/or sales teams to understand the customer delivery requirements, pushing for part shipment and bonded where possible
• Daily review of the orders held on the salespersons queue and working ensuring that these are released in a timely manner
• Assistance in completing specific customer reporting as identified
• Attendance and contribution to customer and sales operational service calls
• Assistance with crucial trading period invoicing
• Daily review of normal orders which are awaiting dispatch
• Reviewing aged sales orders and identifying the resolutions to get these completed
• Reporting on aged Bonded Orders and working with the UK/Sales teams on a timescale for delivery
• Ensuring that all customer orders have adequate information in terms of consignment details
• Identification and assistance with the UK and sales teams on the resolution of orders which contain EOL products
• Identification and assistance with the UK and sales teams on the resolution of orders which have a stock issue within the SCC WarehouseIdentification and assistance with the UK and sales teams on the resolution of orders which have configuration build queries

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.Monthly benefits package:
• Fixed benefits:Recommendation Bonuses for new team members
• Private medical subscription;
• Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Free Bookster corporate library subscription;
• Career development opportunities.Flexible benefits:Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!