• Proven experience leading customer onboarding, implementation, customer success, or a similar customer-facing function within a SaaS or technology business.
• Demonstrated success building, coaching, and developing high-performing teams while creating an engaged, accountable, and customer-focused culture.
• A hands-on leadership style with a willingness to step into customer conversations, support complex implementations, and lead by example.
• Strong understanding of customer onboarding best practices, including driving time-to-value, product adoption, and long-term customer success.
• Excellent coaching and communication skills, with the ability to provide clear feedback, develop capability, and inspire confidence across the team.
• Highly organized with strong operational and project management skills, able to balance competing priorities while maintaining a high standard of execution.
• Experience using data and performance metrics to identify trends, drive continuous improvement, and inform decision-making.
• A collaborative mindset with the ability to build strong relationships across Sales, Customer Success, Support, and other cross-functional teams.
• Comfortable working in a fast-paced, evolving environment where adaptability, problem-solving, and continuous improvement are essential.
• Customer-obsessed, with a passion for creating exceptional experiences that drive customer satisfaction, retention, and advocacy.
• Experience working across multiple markets or regions is highly desirable, particularly within Europe.

• Lead, coach, and develop a team of Onboarding Specialists, creating a high-performing and customer-centric culture.
• Be actively involved in complex or strategic customer onboardings, providing guidance and hands-on support when needed.
• Drive consistent onboarding excellence by establishing clear operating rhythms, performance standards, and best practices.
• Monitor onboarding performance through key metrics such as time-to-value, onboarding completion, customer satisfaction, and product adoption, using insights to continuously improve outcomes.
• Partner closely with Sales to ensure smooth customer handovers and a seamless transition from purchase to onboarding.
• Collaborate with Customer Success to support long-term customer outcomes and ensure successful ownership transitions following onboarding.
• Work cross-functionally with Support to identify opportunities to improve the customer journey and remove friction from the onboarding experience.
• Build and refine scalable onboarding programs, playbooks, and resources that enable the team to deliver a consistent experience across regions.
• Foster a culture of continuous learning by coaching, providing feedback, and supporting the professional development of team members.
• Act as the voice of the customer by identifying recurring onboarding challenges and advocating for improvements across products, processes, and customer experience.
• Ensure onboarding activities are accurately documented in CRM systems and that data is used to inform decision-making and operational improvements.
• Contribute to regional planning, capacity management, and strategic initiatives that support Regiondo's continued growth.

• Proven experience leading customer onboarding, implementation, customer success, or a similar customer-facing function within a SaaS or technology business.
• Demonstrated success building, coaching, and developing high-performing teams while creating an engaged, accountable, and customer-focused culture.
• A hands-on leadership style with a willingness to step into customer conversations, support complex implementations, and lead by example.
• Strong understanding of customer onboarding best practices, including driving time-to-value, product adoption, and long-term customer success.
• Excellent coaching and communication skills, with the ability to provide clear feedback, develop capability, and inspire confidence across the team.
• Highly organized with strong operational and project management skills, able to balance competing priorities while maintaining a high standard of execution.
• Experience using data and performance metrics to identify trends, drive continuous improvement, and inform decision-making.
• A collaborative mindset with the ability to build strong relationships across Sales, Customer Success, Support, and other cross-functional teams.
• Comfortable working in a fast-paced, evolving environment where adaptability, problem-solving, and continuous improvement are essential.
• Customer-obsessed, with a passion for creating exceptional experiences that drive customer satisfaction, retention, and advocacy.
• Experience working across multiple markets or regions is highly desirable, particularly within Europe.

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

At Regiondo , we're builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.