Ideal Candidate
What we're looking for
- 3+ years of experience in Quality Assurance, Compliance, or Quality Operations, ideally within banking or financial services
- Strong coaching, stakeholder management, and communication skills
- Experience analyzing performance data and driving continuous improvement
- Previous exposure to global banking operations or inbound client service
- A proactive, analytical mindset with a passion for developing people
Job Description
Do you enjoy coaching people, improving processes, and using data to drive better business outcomes?
We're looking for an Assistant Manager – Quality & Client Experience to join our Treasury Services & Transfer Agency team. In this role, you'll help shape service quality by analyzing performance, identifying improvement opportunities, and partnering with Operations and Training teams to deliver an outstanding client experience.
What you'll do
What You'll Enjoy at EXL
Why join EXL?
If you're ready to turn insights into action and help build high-performing teams, we'd love to hear from you.
Apply today and become part of EXL's growing team.
We're looking for an Assistant Manager – Quality & Client Experience to join our Treasury Services & Transfer Agency team. In this role, you'll help shape service quality by analyzing performance, identifying improvement opportunities, and partnering with Operations and Training teams to deliver an outstanding client experience.
What you'll do
- Lead quality assurance and compliance initiatives
- Analyze performance and customer satisfaction metrics to identify trends and opportunities
- Deliver coaching sessions and support leaders in driving team performance
- Design and implement quality improvement initiatives
- Partner with cross-functional teams to strengthen operational excellence
- Transform data into actionable insights that improve client and business outcomes
What You'll Enjoy at EXL
- Flexible benefits package, including meal tickets and customizable perks
- MedLife private medical subscription
- Performance-based bonus opportunities
- 7Card support for sports and wellness activities
- Access to a comprehensive e-learning platform with professional development opportunities
- Exposure to an international work environment
- Supportive team culture focused on collaboration and continuous learning
Why join EXL?
- Make a real impact on customer experience and operational excellence
- Collaborate with global teams in a dynamic financial services environment
- Grow your leadership career through continuous learning and development
- Join a culture built on collaboration, integrity, and innovation
If you're ready to turn insights into action and help build high-performing teams, we'd love to hear from you.
Apply today and become part of EXL's growing team.
Company Description
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.
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