Ideal Candidate
🎯 What We’re Looking For
Must-have requirements
- Advanced Spanish
- Medium English
- Good knowledge in the area of conflict management and customer interaction
- Strong communication skills, flexibility, negotiation skills, and assertiveness
- Teamwork skills as well as reliability and an independent working style
- Call center experience preferred
Nice-to-have
- Banking or commercial vocational training; additional qualifications are desirable
- Initial experience in receivables management or customer service
Job Description
Are you fluent in Spanish and confident in English? Do you possess strong negotiation and communication skills while joining a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more?
Our new opportunity as a Professional Early Collections is made for you then.
🎯 About the Role
Role details
Location: Bucharest
Work model: On-site, from our modern office in Bucharest
Employment type: Full-time
Contract type: Permanent employment contract
What you will do
Objective of the Role
The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.
The focus of the Retail Collections department is loss mitigation through the negotiating with customer to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss for Daimler Financial Services.
Key Tasks
Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.
Provide information on the breakdown of the outstanding amount as well as reviewing case details (returned debits, correction of banking details, etc.)
Support third parties in receivables management.
Negotiate and record payment agreements as well as identifying solutions to bridge temporary payment difficulties (payment, restructure, voluntary surrender).
Manage of incoming/outcoming emails, letters, faxes and payments allocations.
Our new opportunity as a Professional Early Collections is made for you then.
🎯 About the Role
Role details
Location: Bucharest
Work model: On-site, from our modern office in Bucharest
Employment type: Full-time
Contract type: Permanent employment contract
What you will do
Objective of the Role
The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.
The focus of the Retail Collections department is loss mitigation through the negotiating with customer to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss for Daimler Financial Services.
Key Tasks
Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.
Provide information on the breakdown of the outstanding amount as well as reviewing case details (returned debits, correction of banking details, etc.)
Support third parties in receivables management.
Negotiate and record payment agreements as well as identifying solutions to bridge temporary payment difficulties (payment, restructure, voluntary surrender).
Manage of incoming/outcoming emails, letters, faxes and payments allocations.
Company Description
🎯 What We Offer
Compensation
Competitive salary
Monthly performance bonus
Private medical subscription
EAP program (financial, psychological, personal development)
Relaxing room - chair massage
Fruits day
Bookster membership (library)
Social events (charity)
Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
Eyeglasses discount (> 6 months in the company)
Easter/Christmas incentives (> 3 months in the company)
Fidelity Bonus - for each extra year spent in the company
Seniority bonus after 2/5/10 years in the company
Free access to training courses
Growth and environment
Product knowledge training
Real career growth opportunities within a global brand
A supportive team culture and supportive managers
The chance to represent an international brand known for innovation and quality
An ESG-certified, people-centered and modern work environment
85% of our leaders started where you are
A workplace recognized as:
Employer of the Year - Romanian Business Services Forum & Awards 2026
Most Transformed Workplace - Romanian Business Services Forum & Awards 2025
Global Top 100 Inspiring Workplaces (2nd globally in 2025)
Proud of our awards:
Artificial Intelligence Excellence Award
Generative AI Product of the Year
Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence
🎯 Why Join Us
What makes us different
Build your career with a globally recognized leader
Work with products that improve everyday life at home
Join a company where people stay because they grow and develop
Be part of a workplace that values learning, trust, and performance
Compensation
Competitive salary
Monthly performance bonus
Private medical subscription
EAP program (financial, psychological, personal development)
Relaxing room - chair massage
Fruits day
Bookster membership (library)
Social events (charity)
Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
Eyeglasses discount (> 6 months in the company)
Easter/Christmas incentives (> 3 months in the company)
Fidelity Bonus - for each extra year spent in the company
Seniority bonus after 2/5/10 years in the company
Free access to training courses
Growth and environment
Product knowledge training
Real career growth opportunities within a global brand
A supportive team culture and supportive managers
The chance to represent an international brand known for innovation and quality
An ESG-certified, people-centered and modern work environment
85% of our leaders started where you are
A workplace recognized as:
Employer of the Year - Romanian Business Services Forum & Awards 2026
Most Transformed Workplace - Romanian Business Services Forum & Awards 2025
Global Top 100 Inspiring Workplaces (2nd globally in 2025)
Proud of our awards:
Artificial Intelligence Excellence Award
Generative AI Product of the Year
Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence
🎯 Why Join Us
What makes us different
Build your career with a globally recognized leader
Work with products that improve everyday life at home
Join a company where people stay because they grow and develop
Be part of a workplace that values learning, trust, and performance
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