Ideal Candidate
Are you fluent in German and English and passionate about gaming?
Join our team in Sofia, Bulgaria, where you'll support players of one of the world's leading gaming companies and help create an outstanding player experience.
You'll be supporting one of the world's leading gaming companies, whose games are played and enjoyed by millions of players worldwide.
As part of the team, you'll help players with their questions and concerns while contributing to a positive and engaging gaming community.
Required skills and experience:
- Fluent German
- B2 or higher English language skill
- Flexibility to work rotating 24/7 shifts
- Knowledge of Microsoft Outlook, Excel, and Internet tools
- Gaming experience - ideally you've played games and understand player culture
- Team player with excellent communication skills
- Empathy and genuine desire to help players
- Strong problem-solving abilities
- Openness to feedback and continuous improvement
Job Description
Player Support
- Assist players via phone, email, and chat in German and English
- Handle technical problems, billing, accounts, and gameplay queries
- Resolve cases efficiently and escalate when needed
- Deliver empathetic, player-first solutions
Community Management
- Moderate community platforms and maintain a positive environment
- Identify trends and report issues to the appropriate teams
- Contribute ideas to improve our knowledge base and processes
- Help shape the player experience through feedback and insights
We offer:
Relocation Package
We want to make your move to Sofia as smooth as possible:
- Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Plane Ticket from your location to Sofia
- Taxi transportation directly from the airport to your accommodation
- Welcome bonus €1,500 Gross
- Fully Paid Training - comprehensive onboarding program
Benefits & Perks
- Work from the TELUS Tower in the heart of Sofia
- Access to a modern gym with a 360° panoramic view
- Chill-out and gaming areas where you can relax and recharge
- Join a friendly and supportive German-speaking community
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Referral Program with attractive bonuses
- Excellent career development opportunities
- A diverse, international and friendly working environment
Company Description
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com
- Sep 1, 2026
CZECH CUSTOMER SUPPORT ANALYST
Ascensos Contact Centres Romania SRL
București, Ilfov7000 RON net / month
