Ideal Candidate
- Fluency in English and Romanian is a must;
- Strong communication skills and confidence in contacting merchants;
- Ability to explain processes clearly and patiently;
- Good attention to detail;
- Comfortable working with documents and structured information;
- Able to follow clear guidelines and internal processes;
- Organized and able to manage multiple follow ups at the same time;
- Professional approach when handling sensitive merchant information;
Job Description
Our Merchant Services and Compliance Operations teams help ensure that Wolt meets regulatory requirements across all markets. As part of this work, we are doing KYB checks for selected merchants to keep our records accurate, complete, and compliant.
As a Merchant KYB Services Associate, you will contact merchants, explain why the KYB process needs to be completed, and guide them through the documents they need to upload. You will play an important role in making the process clear, smooth, and professional for our merchant partners.
Please note that this is a fixed-term, 3-month position offered under a part-time contract, with a commitment of 20 hours per week.
What you’ll be doing
- Contact merchants by email, phone, or other approved communication channels;
- Explain that their KYB process needs to be completed as part of Wolt’s compliance requirements;
- Clearly guide merchants on which documents they need to upload;
- Help merchants understand how and where to submit the required information;
- Follow up with merchants who have not yet completed the process;
- Check whether uploaded documents are complete and meet basic internal requirements;
- Flag missing, unclear, or incorrect information to the relevant teams;
- Use internal tools to track progress and keep merchant information updated;
- A part time role with 20 working hours per week;
- The opportunity to support an important compliance project across Wolt markets;
- Hands on experience in merchant operations and compliance processes;
- A collaborative team environment with support from Merchant Services and Compliance Operations teams;
- A chance to build strong operational, communication, and process management skills;
Company Description
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and delivering them. Wolt was founded in 2014 and joined forces with DoorDash (NASDAQ: DASH) in 2022. Together, we operate in more than 30 countries today, 28 of which are with the Wolt product and brand.
Together our aim is to build the best possible platform to serve merchants, consumers, and couriers in our existing and future markets. Our two companies share a strong vision for local commerce, and working side by side, we can accomplish more for all our stakeholders.
