Candidatul Ideal
- 1–3 years of experience in a Technical Support / IT Support role
- Basic knowledge of servers (HP ProLiant, Dell PowerEdge, Lenovo ThinkSystem)
- Basic understanding of Windows Server, Linux, or VMware
- Strong analytical thinking and troubleshooting skills
- Ability to work independently and under pressure
- Good time management and customer-oriented mindset
- Excellent communication skills in German and English
Descrierea jobului
Our queue provides solutions for both in-scope and out-of-scope issues, supporting customers whose Technical Support or Service Contract has expired, as well as customers who experience out-of-scope hardware or software issues while their system is still under warranty.
Job Skills:
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve technical issues related to servers and applications
- Support environments based on Windows Server, Linux, and VMware
- Handle installation, configuration, performance, and product usage requests
- Verify warranty eligibility and determine the necessary actions
- Manage and monitor support tickets until full resolution
- Keep customers informed throughout the troubleshooting process
- Support escalation cases and collaborate with internal teams
- Deliver a positive customer experience aligned with company standards
Descrierea companiei
Compania americana CGS (Computer Generated Solutions) este unul dintre cei mai importanti furnizori de solutii de business process outsourcing din lume, prezenta inca din anul 2006, pe piata din Romania. Compania furnizeaza, pe plan local, servicii in 18 limbi straine, avand 5 centre de suport in Bucuresti, Brasov, Targu-Jiu, Miercurea-Ciuc si Constanta.
Cei cca. 4.000 de angajati ai CGS Nexus Romania interactioneaza zilnic cu clienti din Romania, Germania, Marea Britanie, Spania si alte tari europene, precum si din Statele Unite ale Americii sau Canada.
Principalele servicii oferite de catre CGS Nexus Romania sunt customer care, suport tehnic, help desk, telesales si alte servicii externalizate pentru companii care activeaza in domeniul telecomunicatiilor, IT, banci, asigurari si retail.
Te vei alatura unei echipe entuziaste si dinamice care te va ajuta la dezvoltarea unei carierei de succes, intr-un mediu atractiv de lucru.
Vei participa la sesiuni de formare si training-uri intensive pentru a-ti imbunatati cunostintele si perfectiona skill-urile acumulate pana in prezent, cat si iti vei dezvolta noi abilitati.
Afla mai multe despre politica noastra de confidentialitate, accesand link-ul: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
