Ideal Candidate
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You quickly and decisively take actions in fact-changing, unpredictable situations. You deliver messages in a clear, compelling, and concise manner. You seamlessly adapt style to fit the specific needs of others.
For This Role, You Will Need:
- University degree
- Strong verbal and written communication skills in Spanish and English
- Good level of using Microsoft Office package
- Strong organizational skills and a continuous drive to expand knowledge and learn new concepts
Preferred Qualifications That Set You Apart:
- Quality/document control experience
- Administration experience
Job Description
We look forward to seeing your application!
In This Role, Your Responsibilities Will Be:
- Develop and maintain Emerson documentation standards, including layout and content.
- Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals.
- Create Documentation Dossiers per user requirements for MRO and service orders, including table of contents, cover sheets, bookmarks, and citations.
- Collect, organize, and perform quality control on electronic documentation from factories, COFs, and other sources.
- Produce and deliver approval and final documentation in required formats (electronic, paper, CD-ROM), ensuring high presentation standards.
- Update ERP systems (OCM, CRM, Oracle) with documentation status and maintain alignment with business requirements.
- Serve as the single point of contact (SPOC) for all documentation-related matters, ensuring timely responses to internal and external queries.
- Collaborate closely with Sales Engineers, Project Managers, Order Administrators, and Drawing Teams to align documentation with customer and factory orders.
- Act as escalation point for documentation execution issues and support dispute management with Order Management.
- Archive soft copies, review published materials for improvements, and continuously enhance knowledge of products, business processes, and documentation tools.
Company Description
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.
We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.
In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.
We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.
So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers
