• Student, fresh graduate, or early-career candidate available for a 3 to 4 month temporary assignment.
• Strong communication skills suitable for professional customer conversations.
• Ability to conduct professional customer conversations in German;
• Comfortable making outbound customer calls using a prepared script and adapting the conversation naturally within approved guidance.
• Able to capture accurate notes and update Salesforce fields carefully.
• Patient, polite, structured, and able to handle basic objections or low-engagement responses professionally.
• Basic digital literacy: Outlook, Excel, Teams, browser-based tools, and structured data entry.
• Able to follow confidentiality, data privacy, and information-security instructions strictly.
• Available for agreed working hours aligned to European and, for English speakers, selected North American calling windows.

• English for internal training and reporting is an advantage.
• Previous internship, student job, customer service, telemarketing, retail, hospitality, or helpdesk experience.
• Experience working with MS Office.
• Familiarity with CRM/Salesforce systems or e-commerce platforms.
• Additional language capability beyond the primary assigned language.
• Comfort communicating with B2B customers by phone and email.

• Contact assigned customers by phone using Emerson-approved telephony tools and approved call scripts.
• Support customers with clear first-step guidance for SF Commerce registration and first login, without taking ownership of full end-to-end onboarding or complex technical troubleshooting.
• Confirm whether the contacted person is the right individual for online ordering or digital platform access, and capture referrals when another contact is more appropriate.
• Capture call/s outcome for every processed record, in Salesforce, by including the following dispositions: reached, unreachable, wrong contact, support needed, not interested, opt-out, invalid contact, or already active.
• Record customer feedback in Salesforce fields using concise, factual notes.
• Escalate technical issues, access blockers, customer complaints, privacy concerns, or sensitive account situations according to the agreed escalation process.
• Respect customer contact preferences and immediately flag opt-out or do-not-contact requests.
• Participate in daily check-ins, weekly progress reviews, script refreshers, and quality calibration sessions.
• Work closely with the hiring manager and Customer Service stakeholders to ensure consistent execution.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.

We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.

In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.

We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.

So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers