• Coordination and management of teams assigned to analyze customer complaints
• Coordination of the analysis of the products complained and submission of the resulting analysis report to the customer.
• Evaluation of the effectiveness of the corrective and preventive measures implemented as a result of quality incidents at the customer.
• Coordination of customer visits and audits in the factory.
• Preparation of action plans generated by customer visits and audits and ensure the timely completion of the defined actions.
• Carrying out both regular (planned by mutual agreement) and unplanned (upon request) visits to the customer's production locations.
• Maintaining the customer quality incident reporting system up to date, both in the electronic customer databases, as well as in the internal (server) and global databases.
• Periodically extracting quality information from the client's reporting systems and informing the organization about them.
• Periodically checking the update of the client's specific quality requirements and informing the organization about the changes that have occurred.
• Permanently updating the client-specific requirements matrix, ensuring the takeover and implementation of these requirements in the organization
• Maintaining permanent contact with the client through the agreed communication channels.
• Snr. Quality Customer Supervisor has the authority to stop production when the process or product does not meet specific quality requirements, and the authority to restart after the deficiencies found have been remedied.
• Snr. Quality Customer Supervisor approves or blocks/rejects the delivery to the customer of the products for which he is responsible and takes all necessary measures to eliminate the deficiencies found and protect the customer.

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

The company operates in Romania through one braking plant located in Ploiesti and a Global Business Center located in Bucharest.

Tenneco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Tenneco we are passionate about Inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're exited about this role but your experience doesn't align exactly with most of the job description, we encourage you to apply and our recruitment team will decided the role you are a perfect fit for.

Visit our website and find out more about us at: www.tenneco.com