Customer Account Specialist with French

• Good verbal and written communication skills in French (advanced level).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong customer‑service orientation, with the ability to handle requests efficiently and communicate clearly.
• Excellent coordination and relationship‑management skills to navigate tripartite communication between customers, publishers, and partners.
• High attention to detail and accuracy, especially when preparing quotes, updating documents, and managing administrative workflows.
• Ability to manage multiple tasks simultaneously, prioritising requests and maintaining smooth operational processes.
• Analytical mindset, capable of understanding margin frameworks and proposing optimisation ideas in alignment with internal guidelines.

• Experience with software licensing or IT distribution, which helps in understanding contract structures and licence perimeters.
• Familiarity with CRM or quotation tools, supporting faster and more accurate processing of customer requests.

• Receiving customer requests for licence acquisitions or renewals.
• Contacting our purchasing channel (publisher or distributor) to obtain the corresponding quotation.
• Providing the customer with the price proposal and answering all their questions regarding the quote, delivery timelines, scope, validity, etc.
• Updating quotes when needed and managing the full administrative flow (sending orders for processing, updating tracking files depending on the market or customer, etc.).
• When necessary, arranging short Teams meetings with customers to clarify specific topics related to their contracts, licence perimeter, renewals, or any operational questions.

• Coordinating with both parties to resolve issues or disputes.
• Clarifying licence‑related questions or contract details with the customer as well as with the publisher/partner.
• Ensuring smooth communication flows to avoid misunderstandings and accelerate the resolution process.

• Each account generally has a predefined margin framework, which can be optimised according to the rules of the specific market.
• Margin optimisation is not fully autonomous: the Internal Account Manager may propose adjustments but always coordinates with their manager (Contract Manager) to validate the appropriate margin level.
• Decisions are therefore taken jointly and always in alignment with market rules and internal guidelines.

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!