Romanian Speaking Contact Center Operator - Budapest
Crome Communication Kft.
1 poziție
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Candidatul Ideal
Our expectations
- Be a Romanian native speaker
- Intermediate English language skills
- Wishes to live in Budapest
- At least upper secondary education
- Call Center / Contact Center experience
- Excellent communication skills, both written and oral
- Precision, independence and reliability
- Good Computer and MS Office skills
- Additional language knowledge
- Firm knowledge of Virtual Call Center and/or MS Dynamics software
Descrierea jobului
You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.
Your duties will include dealing with the incoming email and phone requests, inquiries and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.
Furthermore, you are going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)
Handling incoming questions and requests via phone, email and chat
What do we offer?
Your duties will include dealing with the incoming email and phone requests, inquiries and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.
Furthermore, you are going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)
Handling incoming questions and requests via phone, email and chat
- recording and administration
- gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania
- preparing and submitting customer information responses
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls
What do we offer?
- Competitive salary and fringe benefits package (Cafeteria)
- Home Office (after probationary period, office attendance only on Mondays and Fridays)
- You will be a member of a small cohesive team
- We are open to your ideas and we provide a continuous development opportunity
- Company events (birthday, Christmas parties; team-building meetings, etc.)
- Supportive, calm atmosphere
- Long-term employment
Descrierea companiei
Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking along with the best business solutions.
Publicat
12 Mart. 2024
Reactualizat
11 Apr. 2024
Expiră
11 Apr. 2024