Customer Service Representative – On-site, Iasi

Your qualifications

• Concentrix + Webhelp is a great match if you:
• A bachelor’s degree in a specific education background
• Specific professional background (min 9-12 months in BPO)
• PC Skills
• Very good language skills – (C1 level of English)

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

Job description
For this project we are looking for colleagues to join our sanctions team in Iasi.
This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

We’re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role
As a Customer Service Representative on our team, you will:

• Perform a manual review of the full name (and other relevant data points) submitted by the account holder through a self-service portal or within a transaction message.
• Use additional data points such as date of birth to confirm whether the payment originator or beneficiary is on the sanctions list or not, or if any other data point is potentially related to a sanctioned individual, organization or location as guided during the training and mentoring
• In case of a true match, escalate the case to our client’s internal sanctions team for further action
• In case of a false positive, close the alert and allow activity to resume on the customer account
• Keep a comprehensive record of the data points evaluated which led to decision outcome and include comments into the system
• Share a record for each case evaluation with our client that supports the final decision

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.