-Bachelor degree
-2+ years of managing customers related work experience
-Fluent spoken and written English
- Always show a mature and positive attitude towards participants, visitors and colleagues to ensure good external and internal customer service.
-Ensure that all course materials and equipment are up to date and meet relevant standards.
-Good communication and problem solving skills
-Proficient in using office software (ppt, word, excel, etc)

- Design and develop training courses based on customer service job requirements (product knowledge, service skills, system operation)
- Organize and conduct training (new employee orientation, in-service staff skill improvement)
- Evaluate training effectiveness via tests, practical operations, and follow-up surveys
- Update training materials timely based on business changes and feedback
- Track application of training content in work and provide guidance
- Collect departmental training needs and optimize training plans