1. Job Description

We are looking for 3 Service Desk Specialists to join the SAP4H Go-Live Project and provide first-level IT support to end users.

This is a fully remote, project-based position for professionals with IT support experience and advanced proficiency in Polish and English.

Job Details

• Work Mode: 100% Remote – Romania

• Project: SAP4H Go-Live

• Duration: 4 months, with the possibility of extension

• Working Schedule: 8 hours/day, scheduled between 08:00 and 18:00 Romanian time

• Start Date: As soon as possible

• Open Positions: 3

Key Responsibilities

• Log, categorize, prioritize, and resolve Level 1 IT incidents, escalating to Level 2 support when necessary.

• Fulfil first-level IT service requests.

• Link incidents to related incidents and known errors in the IT Service Management (ITSM) tool.

• Provide first-level support for Windows, Microsoft 365, end-user devices, applications, and user access.

• Troubleshoot technical issues and guide users towards effective solutions.

2. Role in the Company

As a Service Desk Specialist, you will be a key point of contact for end users, helping maintain service continuity and ensuring timely resolution of IT issues during the SAP4H Go-Live Project.

You will work within an international IT support environment, taking ownership of incidents and service requests while collaborating with other support levels to deliver a reliable user experience.

3. Skills and Requirements

Essential Requirements

• High school diploma or equivalent.

• Minimum 1 year of experience in IT Service Desk or end-user IT support.

• Polish: Native speaker or advanced proficiency (C1–C2).

• English: Advanced proficiency (C1–C2).

• Good knowledge of Windows 10/11 and Microsoft Office / Microsoft 365.

• Familiarity with laptops, desktop computers, mobile devices, printers, and scanners.

• Hands-on experience with an ITSM tool, such as ServiceNow.

• Basic knowledge of Active Directory, user accounts, access rights, and password resets.

• Basic understanding of networking, VPN, proxy, and remote access concepts.

Key Competencies

1. Technical & Analytical Skills: Troubleshooting, incident management, problem-solving, and ITSM documentation.

2. Communication & Customer Focus: Excellent written and verbal communication in Polish and English, with a strong service-oriented mindset.

3. Organization & Teamwork: Ability to prioritize tasks, work under pressure, collaborate effectively, and take ownership of assigned incidents.

Nice to Have

• ITIL Foundation certification.

• Knowledge of additional languages.