We are currently looking 🔎 for fantastic seasonal Customer Service peeps to join our team and assist our apparel partner in New York 🗽.

Btw, HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln

To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").

About you

💥 This would be a perfect job opportunity for college students 🧑‍🎓👩‍🎓 looking to upgrade their skills, accumulate work experience, and add a US 🇺🇸 company to their ninja belt 🥷;
💥 Coming with previous experience in a similar position, with a background in customer support is considered a plus, but not mandatory;
💥 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;
💥 You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
💥 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
💥 Technical savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOD - Bring Your Own Device).

What you'll be doing?

👕 You will assist our US partner by communicating with their customers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮‍💨);
👕 You will provide an order status update (tracking links, emailing printers, etc.);
👕 You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
👕 You will offer support in editing their orders (shipping address/info, item details);
👕 You will make inquiries and identify specific apparel designs customers are looking for on our site.

About the job

➡ Seasonal, full-time, remote (work from home) 🏠
➡ We’re looking to hire in two batches with a determined work contract of 2-3 months, depending on the batch, starting Oct 26th, and Nov 2nd, respectively. The contract will end Dec 31st, 2026; however, depending on your performance, it could be extended throughout January (and even more!).
➡ You will be able to work from your awesome pajamas from the comfort of your home 🏠. While we typically work 9:00 AM - 6:00 PM, we want to offer our partners in NY the ability to work on a second shift (3:00 PM-12:00 AM) and during weekends. Don’t worry; you’ll be able to switch around, and we’ll adjust to what you need but putting this out there so that you know what’s expected of us (this means you too).
➡ The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.

Perks

💰 Monthly income of 3200 RON net - 2500 base salary + meal tickets of 35 RON/day; an additional performance bonus awaits you at the end of the contract if you achieve your targets
🏠 Remote, full-time job; no city borders, apply from any location as long as it’s in Romania!
🕐 Rotating shifts : 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break 🍕)
🎬 The opportunity to kickstart your career - while this is a seasonal project, we always do call-backs for future roles if you make yourself seen
🥳 Start-up culture, young team, no egos, no BS