• High School Diploma (Bachelor’s Degree constitutes and advantage);
• Advanced level of Polish and English B2/C1;
• PC literate and basic know-how about the Microsoft Office tools;
• Proven excellent communication skills;
• Previous experience in technical support or in a high volume, fast paced customer service
or call center environment (constitutes an advantage);
• Technically minded – good know-how and understanding of telecommunication consumer
products;
• Logical approach – able to deduce and diagnose issues based on minimal input;
• Must demonstrate strong soft skills and maintain a professional approach under any
difficult situation;
• Must be able to work under pressure and have a flexible approach;
• Cultural sensitivity – possess and assimilate cultural differences and adapt to different
cultural demands.

• Respond to all customers through calls and chat enquires within given timescales, efficiently and effectively.• Answer all general enquiries from all levels of the customers.
• Research, locate and provide accurate information with a solution-oriented mindset;
• Triage, troubleshoot and resolve known service issues and address routine customer
questions;
• Examine and research complex problems and assist customers with appropriate solutions
based on existing procedures;
• Provide outbound calls based on request / process requirements;
• Track a large number of client interactions and needs without compromising the quality of
service;
• Demonstrate sensitivity towards customer needs;
• Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on
Duty) - any roadblocks / technical issues in delivering the service at the higheststandards;
• Continuously look for areas of improvement and communicate trends in customer callsto
leadership as applicable;
• Adapt to different cultural values and pursue improving cultural-specific interpersonal
skills;

Join our team of professionals at Foundever and we will offer you:
• Paid professional technical training
• Monthly performance-based bonuses
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.