POLISH C2 Customer Care Technical Support -agent lb poloneza
Ideal Candidate
We have some exciting multi-campaign opportunities available; a globally recognized technology company that creates great products based on a design-driven value, with smart devices and intelligent services.
You will also be providing support for a globally recognized streaming service which provides its platform to several world renowned companies to cover the out of hours streaming support service.
We are looking for someone who is comfortable interacting with customers, offers excellent customer service and enjoys working in a small, multi-lingual, office-based team.
Your will have a full time schedule between 10:00 AM - 18:30 time Monday to Friday.
Your job will be to communicate with these companies/customers when contacted, explore the issue, and follow the standard procedures to escalate it to the correct place while documenting all the relevant info for L2 technicians
We need someone that not only feels comfortable interacting with different devices physically but also has a technical mindset when dealing with software. All training will be provided, and although previous experience is desired, is not essential
We are looking for Full Time Fluent Polish C2 speakers, (English is an advantage , all the materials are provided in English).
We offer:
You will also be providing support for a globally recognized streaming service which provides its platform to several world renowned companies to cover the out of hours streaming support service.
We are looking for someone who is comfortable interacting with customers, offers excellent customer service and enjoys working in a small, multi-lingual, office-based team.
Your will have a full time schedule between 10:00 AM - 18:30 time Monday to Friday.
Your job will be to communicate with these companies/customers when contacted, explore the issue, and follow the standard procedures to escalate it to the correct place while documenting all the relevant info for L2 technicians
We need someone that not only feels comfortable interacting with different devices physically but also has a technical mindset when dealing with software. All training will be provided, and although previous experience is desired, is not essential
We are looking for Full Time Fluent Polish C2 speakers, (English is an advantage , all the materials are provided in English).
We offer:
- A competitive salary in line with the market expectations
- Eden Red Meal tickets on a pro rata basis and accumulated holidays.
- Friendly team and atmosphere
- Medical insurance
Job Description
- Dealing with first level customer service queries about the products and/or services of our client via chat/ email/ call.
- Dealing with multiple different external stakeholders as the first point of contact with a ticketing system (jira) internal messaging service, email or by phone
- Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
- If no solution is available, escalate the issue to external support team.
- Trained to solve known problems and follow standard guidelines.
- Use the client’s systems to process requests and register all contacts &resolutions.
- Responding to requests within the appropriate time frame to ensureService Level Agreement with the client is met.
- Represents the company in the most professional possible manner.
- High school diploma or equivalent
- Experience using Microsoft Office suite or equivalent software.
- Display excellent oral and written communication skills
- Strong interpersonal skills and the ability to communicate clearly and effectively
- The right to live and work in RomaniaPreferred Experience
- Call center, strong customer service and sales experience, preferred but not essential
- Consistent work history and excellent attendance record
Working Conditions/Physical Requirements:
This will be an office based position due to having to replicate issues on physical handsets.
Works in an office setting with a fast paced and performance-oriented environment. Must be comfortable working and travelling to the office.
Office based near Piata Muncii in the DV24 building.
Required to use hands and fingers to handle, feel, or operate objects, tools or controls; reach with hands and arms; talk; twist; bend; remain stationery for extended periods of time; see, read, comprehend and manipulate computer screens; communicate via computer and telephone
Company Description
World Performance Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.
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