We are looking for a Order desk specialist who will support the Balkans Region for Crushing and Screening business by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.

The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason, he/she will develop knowledge of the available products and services to support the Sales and Service team in the management of customers and distributors enquiries from a technical point of view.

Your responsibilities
As a Order desk specialist you will:
Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, complaints and warranty claims (using Salesforce)
Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately.
Process and monitoring customer orders, bills, accounts, applications, and finacial reports in SOPIC
Fullfill all the screenig activities for new customers and suppliers according to Sandvik guidelines.
Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the Sales and Service team using SAP.
Coordinating communication between the dealers and global stakeholders.
Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched and invoiced accurately and on time
Communicate with staff from other areas in the organization, such as Production, Warehouse, Outbound Planner, Logistics, Finance to confirm the status of orders and resolve customer complaints.
Troubleshoots and resolves customer complaints.
Asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
Maintaining an archive of documentation related to the employee's work, including: contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents.
Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.
Tracking outstanding invoices and managing overdue balances
EHS monthly reporting
Managing and tracking customer returns in the LPS platform
Creating and maintaining customer master data in the MDG platformRequirements
The role is based Bucharest, Romania
To be successful in this role, you will be service-minded, possess strong communication skills and can work independently as well as in a team. Multicultural communication experience is mandatory. Ability to multitask and prioritize, detailed oriented and proactive approach. English will be a natural working language and Romanian native. Knowledge of SAP and Salesforce is a competitive advantage.