Ideal Candidate
Network & Security Monitoring Engineer with a first professional experience during one or two years, familiar with monitoring tools and ticketing systems (ITSM).
You bring the skills you have developed to the team and are eager to expand your competencies across other technologies.
You bring the skills you have developed to the team and are eager to expand your competencies across other technologies.
- Basic knowledge of networks’ fundamentals (IP addressing, routing, difference between network devices)
- Monitoring tool usage (Spectrum, Cacti, Syslog…)
- Ticketing Systems (Service Now…)
- Cisco LAN, Wifi, basic operations
- DNS, DHCP basic operations
- ITIL standards
Job Description
Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.
The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).
The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:
- NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
- NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.
- Catch & dispatch incidents : Improve quality of information required in incident tickets received from other services (Service Desk and Global Coordination Center) : needed information, check priority level (impact and urgency), check the impacted service/customer and work with the monitoring team to improve quality of the data in incident tickets ; assign the ticket to the right L2 Back office Engineer
- Link multiple incident together when a common root cause can be identified
- Perform the first technical analysis of devices’ status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable)
- Create incident in providers’ portal when necessary (mainly regarding telco providers’ link)
- Permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket
- Create new incident ticket when necessary (detection with monitoring tools or customer’s direct request)
- Escalate / assign tickets towards Level 2 Back office Engineer or Level 3 Back office Engineer of the NOC when necessary
- Work with the network tooling team to improve monitoring quality
Change Management :
- Manage “maintenance status” is our monitoring tool during changes’ implementation
- Implement basic and simple changes based on a Standard Operation Procedure (SOP)
- Assign any other request to Level 2 Back office Engineer or Level 3 Back office Engineer of the NOC when necessary
Location : Bucharest
Occasional travel may be required.
Working shift:
Week days: 2 Shifts of 8 hours 365 days/year
- Coverage required from 8:00 am –5:30pm Romania time (7:00 am–4:30 CET), with individual shifts of 8 hours per day
- Night shift 1 Am-09 AM Romania Time
- Week-end and Mexico Bank holidays: 3 shift of 8 hours.
The Network & Security Monitoring Engineer is permanently working in an office with a large display wall where our monitoring tools are showing the real-time status of the network. For that reason, no work from remote location is allowed.
It is mandatory to have permanently one person minimum, on-site, per shift.
Company Description
One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.
GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.
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