• Provide professional support to consumers via phone, email, and chat in German and English
• Handle inquiries related to products, promotions, orders, deliveries, and loyalty campaigns
• Offer accurate information regarding consumer products and services
• Register and document customer interactions according to internal procedures
• Resolve customer concerns efficiently while maintaining a positive experience
• Escalate complex cases when necessary
• Meet quality and productivity targets

• Signing bonus.
• 6 months relocation package.
• Paid professional technical training.
• Transportation cover.
• Monthly performance-based bonuses.
• 35 RON/day meal tickets.
• Private medical insurance.
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions.
• Exposure to a multicultural and multilingual environment.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why Foundever®?

At Foundever®, we create experiences that connect people and brands in meaningful ways. With a global presence and a strong people-first culture, we provide an environment where talent can grow, perform, and make an impact every day.

If you are looking for an opportunity to combine language skills, customer experience, and international exposure in a premium FMCG environment, we would like to meet you.

Apply now and join our team in Bucharest.