Ideal Candidate
You will be responsible for managing support requests, troubleshooting hardware and software issues, maintaining IT support processes, and collaborating with the wider IT team to deliver effective solutions. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and developing their technical skills in a dynamic environment.
About You
You are a motivated and customer-oriented IT professional with a passion for helping users and solving technical issues. You enjoy working in a fast-paced environment, can manage multiple priorities, and are committed to delivering excellent service.
To succeed in this role, you'll bring:
Proven experience providing IT support and administering Microsoft 365 services.
Strong diagnostic and problem-solving skills.
Excellent communication and stakeholder management abilities.
A structured and organised approach to managing support requests.
The ability to prioritise effectively and work both independently and as part of a wider team.
A continuous improvement mindset with a focus on delivering high-quality support.
Additional experience that would be beneficial:
ITIL certification or familiarity with ITIL best practices.
Relevant IT qualifications.
Experience in a Service Desk, Desktop Support or IT Support Engineer position.
If you enjoy solving technical challenges, supporting colleagues, and making a real impact on the day-to-day user experience, we'd love to hear from you.
Job Description
The IT support role is responsible for first line IT support, reporting into the Support Lead
The role focuses on support for end users, providing first contact resolution where possible
Day to day activity centres around the IT support queue, ensuring that issues are resolved in a timely manner
1. Be the first point of contact for IT issues
2. Manage the IT support queue
3. Follow and update IT support processes
4. Utilise and understand IT support tools
5. Assist with IT project tasks
6. Escalate issues to the IT Engineer
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent customer service while building a career in IT.
What’s In It For You?
Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
• New starters welcome package
• Hybrid work set up (4 days in the office, 1 day from home)
• Private Medical & Mental & Dental insurance (Regina Maria)
• Meal Vouchers
• Yearly public transportation reimbursement %
• Yearly Eyeglasses Replacement Budget (600 RON)
• 20 Annual leave days, with +1 annual leave day per year worked
• Seniority bonus starting 2nd year of employment (2%), increasing exponentially until 5th year;
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business
• Flexible Hybrid work set up (as planned with the team management)
• Summer & Xmas party
• Daily Breakfast in the office
• Coffee & Tea
• Fruits & Sweets
Company Description
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
• Disability Confident Committed employer
• Armed Forces Covenant pledger
• Ministry of Defense Employer Recognition Scheme Awardee
• Mindful Employer
• Able Futures Member
• Accredited Real Living Wage Employer
• Employers Network for Equality & Inclusion member
If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.
Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
https://dals.co.uk
