If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!

Here, you’ll match your ingenuity with the latest technology to make incredible things.

The Incident Management Officer acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts.

The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities:

• Represent the customer’s business impact;
• Support the end to end problem resolution;
• Problem identification against the case portfolio;

As a trusted account team member, the Incident Management Officer owns the positive outcome for our Customer’s Reactive Support Experience journey and develops the right insights for the account team to develop customer operational health conversations.


By being part of this team, you will work from Sunday to Thursday, 09:00-18:00, in a hybrid setup from our office location from Bucharest and Brasov.

Skills that make your work successful:

• Strong Hebrew & English written and verbal communication skills (preferably B2-C1);
• Nice to have 1 year of customer service experience;
• A third foreign language is a plus;
• Bachelor’s degree, or equivalent experience;
• Positive, energetic, enthusiastic attitude;
• Strong attention to detail;
• Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.;
• Ability to apply judgement in high pressure situations with minimal external guidance;
• Strong ability to comprehend written communications;
• Strong communicator and a great team player.

How you’ll make an impact:

• Know the customer and understand our customer’s expectations with their reactive support experience;
• Focus on critical issues to ensure customer satisfaction;
• Set proper expectations with customers for support;
• Acknowledge and respond to customers' requests promptly;
• Anticipate risk and escalations based on customer context;
• Handle high-risk escalations and gather/analyze information as needed to support the customer;
• Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders;
• Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration;
• Monitor reactive cases owned by internal support organizations;
• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health;
• Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention;
• Establish a customer obsession approach that puts the customer and the customer operational health in the center;
• Understanding of reactive case lifecycle and troubleshooting methodology.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Care for you and your loved ones

• Psychological and psychotherapy counselling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children educational reimbursement;
• Support for adoption & psychological, financial and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

Belong. Grow. Thrive. Reinvent with Accenture

Who We Are

Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.

We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Accenture in Romania

Since 2006, we’ve grown to over 4,500 colleagues across Bucharest, Timișoara, Iași, Brașov, Cluj-Napoca, and Târgu Mureș. We deliver Strategy & Consulting, Technology, Digital Engineering & Manufacturing (Industry X), and Intelligent Operations to clients in industries such as Banking, Insurance, Telecom, Automotive, Retail, Energy, and FMCG.

Reinvent with Accenture

At Accenture, reinvention is more than what we deliver — it’s our North Star. We foster a culture where continuous learning, flexibility, and purposeful work come together so you can grow personally, thrive professionally, and lead meaningful change.

Our Promise

Reinvent businesses & communities Work with top global brands to solve meaningful challenges, using technology and creativity to drive positive impact.

Build a dynamic career Explore roles across industries and tech areas like GenAI, cloud, cybersecurity, and digital engineering — supported by continuous learning.

Fulfill your personal aspirations Thrive in a flexible, caring environment that supports wellbeing and growth at every stage of life.

Our Culture

We aim to be a place where people achieve their personal and professional aspirations. Our culture is rooted in care, kindness, and connection, empowering everyone to bring their authentic selves.

Opportunities in Romania

We hire across a wide range of paths:

• Technology & Data: Cloud, Software Engineering, Data & AI, GenAI, Cybersecurity
• Strategy & Consulting: Transformation, Sustainability, Business Strategy
• Industry X: Digital Engineering & Manufacturing, Robotics, Digital Twins, Product Design
• Intelligent Operations: Finance, HR, Supply Chain, CX, Procurement
• Corporate Functions: HR, Finance, IT, Legal, Marketing

Each role offers structured learning, global exposure, and room to grow.

Inclusion & Diversity

We believe everyone deserves to belong. Our commitment to equity and inclusion ensures every person has the support and opportunity to thrive. Diverse perspectives fuel our innovation — and make Accenture a better place for all.

Why Join Us

• Global impact, local belonging
• Continuous learning ($1.1B+ invested yearly)
• Cutting‑edge technology and real innovation
• A culture that lifts you up
• Endless paths to grow and reinvent

Explore opportunities at Accenture.com/careers