o Managing operational requests based on all OEM processes (registration, quotation)

o Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM Operations.

o Escalation management for customer’s escalations.

o Ability to follow/understand rules of engagement and feed all tools and trackers as expected

o Proactively addressing any process inconsistency / improvement topics during team meetings

o Monitoring generic and individual mailboxes according to the established operational discipline.

o Ability to support on all the activities under the GDC when applicable

o Work together with the process leads to continuously improve the OEM processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)

o Willingness to develop within role through extra activities

o Support the team in managing activities on top of the primary focus in order to meet business needs

JOB REQUIREMENTS:

o Bachelor’s degree

o Fluency in written and spoken English

o Follows established guidelines and interprets policies

o Active Listening

o Analytical Skills

o Questioning skills

o Problem solving skills

o Knowledge of GO business processes

o Technical knowledge

o Adaptability skills

o Attention to quality

o Multitasking

o Flexibility, fast learner, very well-organized person, able to meet strict deadlines

o High level of professional competence

o Ability to work across multiple time zones, regions and flexibility in work schedule

o Understanding of multinational/global customers specifics (billing model, approvals)

o Advanced Communication skills

o Ability to manage documentation, process updates

o Data consolidation, metrics ability