Competencies:

• Strong business acumen and organizational awareness; ability to translate strategic objectives into actional communication and engagement plans relevant to tailored audiences;
• Excellent communication skills; ability to communicate complex strategies in an inspiring and practical way, craft compelling narratives that engage audiences, and successfully influence stakeholders;
• Exceptional written, verbal and presentation skills with executive presence, and experience in digital and channel communication tools and analytics;
• Client-centric mindset; ability to develop deep understanding of stakeholder needs, demonstrate proactive relationship management, and build trust;
• A change champion and change leader; skilled in driving alignment and adoption of strategic change programs across large, diverse organizations. Able to build enthusiasm for change and navigate ambiguity;
• Experience of change management frameworks (e.g. Prosci, Kotter, ADKAR) and their practical.

Required Qualifications & Experience:

• Strong fluency in English, both written and verbal, is essential;
• Bachelor’s degree in business, Communications, Marketing or equivalent career experience;
• 5+ years’ experience in internal communications, change leadership, employee engagement, client engagement;
• Communications certifications (e.g. ABC, IABC, SCMP) is desirable ;
• Change Management certification (e.g. CCMP, APMG, CM, PROSCI etc) is desirable.

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.

As part of a large‑scale global transformation, a world‑leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world‑class standards. To support this journey, we are seeking an experienced and strategic GBS Change & communications Manager to join the Greenfield GBS team in Bucharest.

This role will be responsible to support strategy activation, change management and communications related to GBS transformation programs, support the Global Strategy Activation Lead to roll-out and execute the strategy activation, change management and communication programs, support the Global and/or Regional Hub Leader and HRBP with localised communication and engagement initiatives to embed the GBS culture and governance into local teams and support the roll-out of the interactive model and communications channels in a complex multi-functional cross-geographical setting, providing insights and considerations on local nuances.

Key Responsibilities

• Roll-out the global interactive communications model within the GBS hubs, supporting to create seamless communication pathways between GBS/Business/Function/Markets;
• Input to and support execution of global GBS communication and engagement strategy, feeding through local/regional nuances, and drive visibility of GBS solutions, capabilities, and strategic transformations on the ground;
• Feed into and own the execution of the localized events calendar, supporting to drive visibility of GBS within the business, and supporting to embed the GBS culture into day-to-day life for employees within the hub;
• Collaborate with regional/local Corporate Affairs, Communications, HR, Legal and Regulatory teams to support relevant engagement strategies and/or change transformations ;
• Conduct localized employee engagement surveys, analyse feedback and provide recommendations for improvement to support the GBS employee engagement strategy;
• Act as the local change lead to support strategic transformations (e.g. IT, employee engagement, productivity), collaborating with Hub Leaders and functions (e.g. HR, Regulatory, Legal) to manage seamless integration and mitigating risk;
• Monitor impact of strategic change agendas to ensure sustained adoption and generate lessons learned for future improvements;
• Develop toolkits, templates, training and engagement material to support change programs as necessary;
• Identify external engagement opportunities at a local level such as industry conferences, talent scouting and more.

Employee perks, benefits:

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.