Ideal Candidate
- Bachelor’s Degree & 1-3 years of relevant experience
- Awareness of enterprise endpoint management software.
- Awareness of infrastructure-related technologies like hardware, virtualization, networking.
- Basic level of scripting E.G. PowerShell, AppleScript, Bash, Perl, Python.
- Some experience with large scale deployments across hundreds of user endpoints.
- Awareness of Asset Management and Inventory tooling to accurately track the current endpoint real estate.
Mac:
- Awareness of deploying and maintaining JAMF or similar enterprise Mac fleet management solutions.
- Experience in supporting MacOS in a large-scale, enterprise environment.
- Some experience supporting escalations for MacOS, including troubleshooting and resolutions with clear documentation.
Windows:
- Awareness of VDI solutions E.G. Azure Windows Virtual Desktop, AWS Workspaces.
- Awareness of Microsoft Intune and desktop deployments in a large-scale environment.
- Some experience supporting escalations for Windows, including troubleshooting and resolutions with clear documentation.
- Awareness of cloud services, specifically Microsoft's Intune / AWS.
- Basic experience with Windows administration in an enterprise environment E.G. AD, DHCP, DNS..
Other:
- Awareness of managed enterprise browsers
- Some experience of printer management solutions
- Some experience of IOS / Android Mobile Device Management
Job Description
By collaborating with more senior members of the team, this role is responsible for helping deliver a compliant and frictionless device experience to our colleagues.
This introductory role provides operational support for the wider endpoints team and advanced troubleshooting support for IT Support
This role provides a hybrid way of working with an onsite presence of 2 days/week.
Key Job Responsibilities and Duties
- Works with the wider team which designs, builds and manages the systems that manage our end user devices including laptops, corporate mobile phones, enterprise browsers etc
- Delivers a high level of problem solving and troubleshooting, providing technical guidance to less experienced engineers in IT support.
- Works with more senior engineers to ensure all endpoints are matching global security standards and running compliant applications and operating systems.
- Provides operational support to the wider endpoints team, including reporting, remediation, Service request and indent management.
- Helps communicate changes effectively to endpoint users across the business.
- Health insurance
- Prepaid medical subscription (Regina Maria)
- Life insurance
- Meal vouchers
- Learning wallet
- Travel benefit
- Annual vacation leave of 25 business days, pro rata with the working period
- Birthday day off
- Summer break (short Fridays during summer)
- Work from Abroad program (up to 20 days/year in EU)
- Floating days off
- 2 Volunteer days/ year
- Home office one-time bonus
- Bookster
- Linkedin learning platform
- Headspace
- Employee discounts (travel, gym, dental, vision)
Company Description
Booking Holdings Center of Excellence is part of Booking Holdings, the world's leading provider of online travel and related services, with a rich heritage of digital innovation. The Center provides access to specialized and highly skilled talent, supports projects powered by new and emerging technologies, leverages industry best practices, and fosters collaboration opportunities across all of the Booking Holdings brands, including Booking.com, Priceline, Agoda, KAYAK and OpenTable.
If you are interested to find out more about the Booking Holdings Center of Excellence visit our website: www.bookingholdings-coe.com.
Booking Holdings (NASDAQ: BKNG) is the world’s leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.
